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Willowbrooke Court Skilled Care Center - Edgewater

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

23305 Blue Water Circle, Boca Del Mar · Boca Raton, FL 33433|60 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 87 Google reviews

(561) 368-5600 Directions Website

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What this means for your family

This facility offers excellent therapy services and modern amenities, but the inconsistency in nursing care is a significant risk. If you choose this facility, you must be prepared to act as a daily advocate for your loved one, as communication and responsiveness can be poor, particularly during weekends and overnight shifts.

Google Reviews

87 reviews on Google

“Willowbrooke Court (also referred to as Boca Circle Rehab) receives highly polarized feedback, with many reviewers praising the facility's recent renovations, onsite dialysis services, and physical therapy team. However, a significant number of families report severe concerns regarding communication, patient safety, and neglect, particularly during off-hours and weekends. Prospective families should be aware that while some find the care exceptional, others describe a lack of responsiveness and poor hygiene standards.”

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Convenient onsite dialysis services
Modern, clean, and newly renovated facility
Responsive admissions and management team

Concerns

Poor communication and lack of responsiveness from staff (mentioned by 6 reviewers)
Neglect or lack of hygiene (soiled linens/lack of cleaning) (mentioned by 3 reviewers)
Inadequate staffing levels, especially on weekends and nights (mentioned by 3 reviewers)
Poor quality of food (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 98 analyzed

⚡17 reviews posted between Jul 11, 2025 – Jul 12, 2025 · 17 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given your facility's strong reputation for physical and occupational therapy, how do you ensure that same level of dedicated attention carries over into daily hygiene and room maintenance?
2I noticed some families have expressed concerns regarding communication; what specific protocols or contact points do you have in place to ensure we stay updated on our loved one's daily well-being?
3With the facility being newly renovated, what steps are you taking to ensure that the dining experience and food quality match the high standard of the physical environment?
4How do you manage staffing coverage during weekends and night shifts to ensure that residents receive the same level of care and responsiveness as they do during the business week?
5Since you offer convenient onsite dialysis services, how does your team coordinate with those medical specialists to ensure seamless medication management and continuity of care?
6What kind of social activities or programs do you have scheduled to keep residents engaged and connected with one another throughout the week?

Personalized based on this facility's data

Key Review Excerpts

“The place is huge so you need an advocate to help voice the patients needs. The staff is receptive to requests.”

Long-term resident's family · 2025★★★★★

“While the rooms themselves leave a bit to be desired, the activities directors do an incredible job of making the facility an active and inclusive space for all residents.”

Rehab patient · 2025★★★★★

“My father got weaker in this place, they left him on the weekends sitting in an empty hallway for hours, the food is uneatable and I had to go crazy to get him discharged from here.”

Family member · 2025★☆☆☆☆

Source: 87 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.38hrs

Registered nurses for medical care

Total Nursing

4.49hrs

All nurses + aides combined

Staff Turnover

14%

Lower is better (< 30% = good)

RN Turnover

19%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

19.4%

11.5%

Palm beach

8.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Palm beach

3.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Palm beach

97.3%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

3.2%

2.6%

Palm beach

2.2%

🦠

Residents who got a urinary tract infection

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

0.7%

Palm beach

0.9%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility5.9%

Worse than Avg

Here

5.9%

4.9%

4.7%

Palm beach

5.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

94.7%

Palm beach

94.8%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Palm beach

93.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Palm beach

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (7.3)

Clean record — no deficiencies

This facility has 9 deficiencies across 3 surveys with no complaints filed by families, suggesting routine inspection findings rather than serious resident concerns. The main issues involved building safety systems, medication management, and food service quality. All deficiencies have been corrected by the facility, and the problems appear to be operational rather than direct care-related, which may be reassuring for families considering this facility.

Mar 27, 2025Routine5 findings

0031Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 14, 2023Routine2 findings

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Aug 4, 2022Routine2 findings

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court Skilled Care Center - Edgewater

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 4 of 26 (Best)