Boca Circle Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High RN turnover (71%)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · $31,736 in fines
What this means for your family
This facility offers excellent rehabilitation and onsite dialysis, which can be a major benefit for recovery. However, given the serious reports of neglect and communication failures, it is essential that you or a family member act as a daily advocate for your loved one. If you choose this facility, ensure you have direct contact information for the nursing supervisor and monitor care closely, especially during weekends and overnight hours.
Google Reviews
Google Reviews
87 reviews on Google“Boca Circle Rehabilitation Center receives highly polarized feedback, with many families praising the facility's recent renovations, onsite dialysis services, and effective physical therapy programs. However, there are deeply concerning reports of severe neglect, including unaddressed medical emergencies, communication failures, and poor hygiene standards. Families considering this facility should be aware that while some report excellent care, others describe a lack of oversight and responsiveness that led to tragic outcomes.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Convenient onsite dialysis services
- Clean and modern facility renovations
- Professional and attentive admissions team
Concerns
- Severe neglect and lack of responsiveness to medical emergencies (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Unsanitary conditions and poor hygiene care (mentioned by 4 reviewers)
- Poor quality and unappealing food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent facility renovations, what specific steps are being taken to ensure that high standards of cleanliness and hygiene are maintained throughout the resident living areas?
- 2Could you walk me through your current protocol for responding to medical emergencies and how you ensure that families are notified promptly during these situations?
- 3I understand that communication can sometimes be a challenge in a busy facility; what is the best way for family members to reach the nursing team to get timely updates on their loved one's care?
- 4Since physical and occupational therapy are noted as strengths here, how are these services integrated into a resident's daily routine to help them reach their recovery goals?
- 5What is the process for addressing concerns regarding meal quality, and are there options for residents to provide feedback or request adjustments to their dining experience?
- 6With a capacity of 120 residents, how do you foster a sense of community and ensure that each resident receives consistent, personalized attention from the staff?
Personalized based on this facility's data
Key Review Excerpts
“My dad fell in the middle of the night out of bed here. It took 2 hours of him screaming before anyone came. They called and said he had scrapes. When I rushed there the scrapes was a busted artery in his leg.”
“The PT/OT department is the reason I was able to walk out of there last week. Their dedication and expertise are truly outstanding.”
“The only thing I suggest is you need a family member to advocate for the patient. The place is huge so you need an advocate to help voice the patients needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering investigations that revealed ongoing issues with daily care assistance, medication management, and nutrition services. Problems with helping residents with basic daily activities appear repeatedly across surveys from 2022 to 2025, suggesting persistent care challenges. While the facility has corrected each cited deficiency, the recurring nature of core care problems and family complaints warrant careful consideration during any visit.
May 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 6, 2025Routine16
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 19, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Oct 19, 2023Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 23, 2022Routine14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 6, 2025
$31,736
Ownership & Operations
Who Operates This Facility
Boca Circle Rehabilitation Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 24 of 32
Ownership & Management
Owners
Heartland Boca Intermediate Opco Holdco LLC
Owner · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
Rubenstein, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit bocacirclerehab.com
Medicare data downloads
Original nursing home datasets
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