Willowbend Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 3)
Bottom 25% in AR · Below recommended RN staffing · Below chain average · $30,771 in fines
What this means for your family
Willowbend is frequently praised for its clean environment and compassionate daily care, making it a strong contender for those prioritizing facility aesthetics and therapy. However, families must be vigilant regarding communication; specifically, ensure you have a clear, documented plan for how the facility will contact you during medical emergencies, as this has been a recurring point of failure for some families.
Google Reviews
Google Reviews
25 reviews on Google“Willowbend Health and Rehabilitation receives highly polarized reviews, with many praising the facility's physical beauty, cleanliness, and the compassion of the staff. However, multiple families have reported severe failures in communication during end-of-life events, specifically citing a lack of notification when residents were hospitalized or passed away. Prospective families should weigh the positive reports of daily care against these significant concerns regarding administrative responsiveness and crisis communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy services
- Warm and welcoming environment for residents
Concerns
- Failure to notify family of medical emergencies or death (mentioned by 3 reviewers)
- Poor administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through your standard protocol for notifying family members when there is a change in a resident's health status or a medical emergency?
- 2Given the recent focus on improving administrative transparency, what is the best way for families to stay updated on their loved one's care plan and daily progress?
- 3With your facility having a strong reputation for rehabilitation therapy, how do you integrate those services into the daily routine of long-term residents?
- 4I noticed your staffing rating is quite high; how does that consistent presence of nursing staff translate into the day-to-day quality of life for residents?
- 5What specific steps is the leadership team taking to address the recent health inspection findings and ensure the highest standards of care moving forward?
- 6Could you describe the types of social activities or community events available to residents to ensure they feel engaged and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“My father was at Willowbend in 2018 with advanced dementia... He received excellent care by all departments and personnel. He always had the biggest smile on his face because of all the attention he received from the medical staff.”
“I can’t believe the nurse in charge did not call anyone in the family to tell us that our stepmother was found unresponsive and taken to the hospital where she was pronounced dead sometime later.”
“My mother has been a resident for almost 5 years. The Director of Nursing, Administrative Team and nursing staff have always been kind and supportive. It has been like home to her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, resulting in 5 complaint-triggered deficiencies including concerns about accident prevention and food safety. The facility shows recurring problems with care planning, resident assessments, and safety measures across all three surveys from 2023-2025. While the provider has correction dates for all deficiencies, the persistent pattern of issues with fundamental care areas suggests ongoing quality concerns that families should carefully evaluate.
Feb 6, 2025Routine7
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Feb 6, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 28, 2024Routine9
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 28, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 6, 2023Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Federal Penalties
Fine
Feb 6, 2025
$15,129
Fine
Mar 28, 2024
$15,642
Payment Denial
Mar 28, 2024
26-day denial
Ownership & Operations
Who Operates This Facility
Willowbend Health and Rehabilitation, LLC
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 28 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit willowbendatmarion.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.