The Springs Broadway
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 58 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy team, which has helped many residents recover successfully. However, given reports of serious lapses in emergency response and room maintenance, we strongly advise families to conduct unannounced visits and ask management specifically about their protocols for night-shift staffing and room sanitation.
Google Reviews
Google Reviews
58 reviews on Google“The Springs Broadway receives a high volume of positive reviews praising the friendliness of the staff and the effectiveness of the rehabilitation therapy team. However, families should be aware of serious concerns regarding facility oversight, cleanliness, and responsiveness to patient needs, as highlighted by reports of neglected rooms and dangerous lapses in emergency care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Friendly and helpful nursing staff
- Clean and odor-free environment
- Professional and welcoming management
Concerns
- Lack of responsiveness to patient emergencies (mentioned by 2 reviewers)
- Poor room hygiene and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for rehabilitation therapy; could you walk us through how the therapy team coordinates with the nursing staff to support a resident's recovery plan?
- 2With the current CMS staffing rating, could you explain how you ensure consistent oversight and responsiveness, particularly during evening or weekend hours when family members aren't present?
- 3We understand that maintaining a large facility can be challenging; what is your current process for routine room maintenance and deep cleaning to ensure resident spaces remain comfortable and well-kept?
- 4Could you share how your team is trained to handle urgent medical changes or emergencies to ensure that residents receive immediate and effective care?
- 5Given that you have 119 residents, how do you foster a sense of community and ensure that daily activities are engaging and accessible for everyone?
- 6We appreciate the professional and welcoming management style mentioned by many families; how do you maintain open lines of communication with us if we have concerns about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“I would just like to take a minute to brag on this facility for taking care of my family member and for the therapy ladies going above and beyond and doing all they could to rehab him back.”
“Therapy is amazing at this facility. I believe the ladies names were Megan and princess that worked with my family member and they are just as sweet as can be.”
“He fell out of bed one night and turned his light on for help. No one came. He finally called 911 and the fire dept came and helped him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 28 deficiencies across 4 surveys, including 7 complaint-triggered issues where families reported problems. The main recurring problems involve food safety and nutrition services, fire safety systems, and daily care assistance. While all deficiencies show correction dates, the persistence of similar issues across multiple years, particularly with food handling and safety systems, suggests ongoing operational challenges that families should carefully evaluate.
Mar 27, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 27, 2025Routine3
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Apr 23, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Feb 2, 2024Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Feb 2, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 10, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
The Springs Broadway
for profit
Chain Affiliation
The Springs Arkansas
26 facilities nationwide
Chain avg rating: 3.5/5 · Rank 14 of 26
Ownership & Management
Owners
Kurz, Chaim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit thespringsbroadway.com
Medicare data downloads
Original nursing home datasets
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