Willow Tree Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 33 Google reviews
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What this means for your family
While recent reviews highlight a dedicated nursing and therapy team, the facility struggles with persistent hygiene issues and inconsistent responsiveness. If you are considering this facility, we strongly recommend an unannounced visit to assess the cleanliness of the halls and common areas yourself, and to verify current staffing ratios.
Google Reviews
Google Reviews
33 reviews on Google“Willow Tree Healthcare Center receives highly polarized feedback, with recent reviews showing a significant divide between praise for individual nursing staff and severe complaints regarding facility hygiene. Families frequently report strong experiences with specific rehab and nursing personnel, yet multiple visitors consistently describe an overwhelming odor of urine and feces throughout the building. Potential residents should be aware that while some find the care compassionate, others have raised serious concerns about facility cleanliness and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Exceptional physical therapy team
- Helpful and engaging activity staff
Concerns
- Persistent, overwhelming odor of urine and feces (mentioned by 6 reviewers)
- Understaffing leading to ignored call lights (mentioned by 4 reviewers)
- Discrepancy between online marketing photos and actual facility conditions (mentioned by 4 reviewers)
- Poor quality and temperature of meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some concerns regarding facility maintenance and odors; what is your current protocol for housekeeping and deep-cleaning schedules to ensure a fresh environment?
- 2Given the recent challenges with staffing levels, how do you ensure that call lights are answered promptly and that residents receive timely assistance?
- 3The physical therapy team is highly regarded here; how do you integrate their rehabilitation programs into the daily routines of residents who aren't currently in active therapy?
- 4I see there have been some mixed experiences regarding meal quality and temperature; could you walk me through how you manage the dining experience and ensure food is served at the appropriate temperature?
- 5With the current CMS ratings for staffing and health inspections, what specific improvements or new initiatives has the facility implemented over the last year to enhance the quality of care?
- 6I appreciate that you actively engage with feedback online; how do you use that family input to make tangible changes to the daily life and care plans of your residents?
Personalized based on this facility's data
Key Review Excerpts
“My father (87) had to stay at Willow Tree in Charles Town WV after a stroke. I was very nervous as the reviews (which were old) weren’t great plus he had never needed to stay at a facility before. I was happily surprised by his care and treatment.”
“The care they gave to my brother was unbelievable. My brother had Medicaid and I was afraid he wouldn’t get good care. They were attentive, caring, sympathetic, and I couldn’t have paid to get this care any place else.”
“The only thing allowing 2 stars instead of 1 is because of the nursing staff. The person/people who answer the phone are completely unhelpful and incredibly rude whenever asking basic questions and will just talk over you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 25 complaint-triggered deficiencies including recent concerns about protecting residents from abuse and neglect. The most recurring problems involve quality of care issues, infection control failures, and repeated issues with reporting abuse investigations properly. While the facility has provided correction dates for violations, problems persist across multiple surveys spanning 2022-2025, suggesting ongoing systemic challenges in maintaining consistent care standards.
Oct 30, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2025Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 7, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 25, 2024Complaint2
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 19, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
May 22, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Willow Tree Healthcare Center
for profit
Chain Affiliation
Communicare Health
121 facilities nationwide
Chain avg rating: 2.8/5 · Rank 85 of 121
Ownership & Management
Owners
Wo Holdings LLC
Owner · Organization
C.r. Stoltz Family Investment Company INC
Owner (parent company) · Organization
C.r. Stoltz Irrevocable Trust
Owner (parent company) · Organization
Health Care Holdings, LLC
Owner (parent company) · Organization
I. Rosedale Family Investment Company INC
Owner (parent company) · Organization
I. Rosedale Irrevocable Trust
Owner (parent company) · Organization
R.s. Wilheim Irrevocable Trust
Owner (parent company) · Organization
Ronald S Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Rosedale Family Investment Company, INC
Owner (parent company) · Organization
Rrw, LLC
Owner (parent company) · Organization
S.l. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wilheim, Ronald
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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