Shenandoah Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 99 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (23 vs median 12)
Bottom 25% in WV · Meets national RN staffing standard · Worst in GENESIS HEALTHCARE chain · $48,469 in fines · Abuse citation
What this means for your family
Shenandoah Center is highly regarded for its social work department and rehabilitation therapy, making it a strong choice for those needing short-term recovery support. However, given multiple reports of delayed medical intervention and neglect, families should maintain a very active, daily presence to monitor their loved one's health status and ensure clinical needs are being met promptly.
Google Reviews
Google Reviews
99 reviews on Google“Shenandoah Center receives highly polarized feedback, with many families praising the compassionate nursing staff, dedicated social workers, and effective rehabilitation therapy. However, there are serious, recurring allegations of medical neglect, specifically regarding the failure to identify and treat infections like sepsis and pressure sores, which some families claim led to tragic outcomes. While many visitors find the facility clean and the staff friendly, the severity of the negative reports suggests significant inconsistencies in clinical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and supportive social work team
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Friendly and engaging nursing and CNA staff
Concerns
- Allegations of medical neglect and failure to treat infections (sepsis/pressure sores) (mentioned by 4 reviewers)
- Understaffing leading to slow response times or lack of basic hygiene care (mentioned by 3 reviewers)
- Poor communication regarding medical status or changes in condition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents?
- 2Given that the facility has had recent challenges with staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and call lights?
- 3Could you walk me through your clinical oversight process for preventing and monitoring skin integrity and infections, especially for residents who may be at higher risk?
- 4How does your nursing team communicate changes in a resident’s medical condition or medication adjustments to family members to ensure we are always kept in the loop?
- 5Since your therapy programs are highly regarded, how do those teams coordinate with the nursing staff to ensure a resident's physical progress is maintained throughout the rest of the day?
- 6What does a typical afternoon look like for residents who want to stay active, and how do you ensure that those with varying levels of mobility are included in the social environment?
Personalized based on this facility's data
Key Review Excerpts
“My mother was sent to the hospital with a fever and it was found that she had multiple infections (including bone infection and sepsis) due to a bed sore that this facility failed to treat.”
“Best social worker in the industry! Keli is a gem who was so knowledgeable and compassionate during a challenging time for my family.”
“I felt I had to tell the staff often what she needed and repeatedly asked for her urine to be tested day after day. My mom ended up being very sick and had severe kidney infection and was hospitalized for 3 weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Shenandoah Center has concerning patterns with 72 deficiencies across six surveys, including families filing complaints about abuse protection and care quality. The facility repeatedly struggles with medication management, care planning, and infection control across multiple years. While all deficiencies show correction dates, the persistent recurrence of similar issues in care planning, medication safety, and basic nursing services suggests ongoing operational challenges that families should carefully consider.
Mar 11, 2026Routine8
Smoke Deficiencies
Construct fire resistant interior walls.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 11, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 6, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jul 26, 2024Routine26
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 14, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 26, 2024
$8,018
Fine
Jul 26, 2024
$10,023
Fine
Jul 26, 2024
$13,627
Fine
Jul 26, 2024
$16,801
Ownership & Operations
Who Operates This Facility
Shenandoah Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 145 of 188 (Worst)
Ownership & Management
Owners
Genesis Wv Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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