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Nursing HomeMedicaid Investigative

Shenandoah Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

50 Mulberry Tree Street, Charles Town, WV 2541478 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 99 Google reviews

5
4
3
2
1
Shenandoah Center Nursing Home in Charles Town, WV — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (23 vs median 12)

Bottom 25% in WV · Meets national RN staffing standard · Worst in GENESIS HEALTHCARE chain · $48,469 in fines · Abuse citation

Source: Medicare data

What this means for your family

Shenandoah Center is highly regarded for its social work department and rehabilitation therapy, making it a strong choice for those needing short-term recovery support. However, given multiple reports of delayed medical intervention and neglect, families should maintain a very active, daily presence to monitor their loved one's health status and ensure clinical needs are being met promptly.

Google Reviews

Google Reviews

99 reviews on Google
Shenandoah Center receives highly polarized feedback, with many families praising the compassionate nursing staff, dedicated social workers, and effective rehabilitation therapy. However, there are serious, recurring allegations of medical neglect, specifically regarding the failure to identify and treat infections like sepsis and pressure sores, which some families claim led to tragic outcomes. While many visitors find the facility clean and the staff friendly, the severity of the negative reports suggests significant inconsistencies in clinical oversight.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean9.0Activities7.0Meds2.0Memory5.0Comms6.0ValueN/A

Strengths

  • Highly compassionate and supportive social work team
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Friendly and engaging nursing and CNA staff

Concerns

  • Allegations of medical neglect and failure to treat infections (sepsis/pressure sores) (mentioned by 4 reviewers)
  • Understaffing leading to slow response times or lack of basic hygiene care (mentioned by 3 reviewers)
  • Poor communication regarding medical status or changes in condition (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(6)'21(7)'23(24)'25(15)'26(17)

Distribution · 101 analyzed

5
72
4
11
3
2
2
0
1
16
13 reviews posted between May 4, 2026May 9, 2026 · 11 were 5-star

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the day-to-day experience for residents?
  • 2Given that the facility has had recent challenges with staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance with hygiene and call lights?
  • 3Could you walk me through your clinical oversight process for preventing and monitoring skin integrity and infections, especially for residents who may be at higher risk?
  • 4How does your nursing team communicate changes in a resident’s medical condition or medication adjustments to family members to ensure we are always kept in the loop?
  • 5Since your therapy programs are highly regarded, how do those teams coordinate with the nursing staff to ensure a resident's physical progress is maintained throughout the rest of the day?
  • 6What does a typical afternoon look like for residents who want to stay active, and how do you ensure that those with varying levels of mobility are included in the social environment?

Personalized based on this facility's data


Key Review Excerpts

My mother was sent to the hospital with a fever and it was found that she had multiple infections (including bone infection and sepsis) due to a bed sore that this facility failed to treat.

Long-term resident's family · 2019☆☆☆☆

Best social worker in the industry! Keli is a gem who was so knowledgeable and compassionate during a challenging time for my family.

Memory care family member · 2021★★★★★

I felt I had to tell the staff often what she needed and repeatedly asked for her urine to be tested day after day. My mom ended up being very sick and had severe kidney infection and was hospitalized for 3 weeks.

Long-term resident's family · 2025★★★☆☆
Source: 99 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.12hrs
76%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.5%
WV
14.0%
Jefferson
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
WV
96.7%
Jefferson
84.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
15.3%
WV
17.2%
Jefferson
13.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.9%
Worse than Avg
Here
23.9%
US
14.4%
WV
15.6%
Jefferson
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
12.1%
WV
7.2%
Jefferson
2.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
WV
22.3%
Jefferson
16.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
WV
78.4%
Jefferson
73.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.9%
Better than Avg
Here
89.9%
US
79.8%
WV
79.4%
Jefferson
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
WV
1.0%
Jefferson
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
4penalties
Near state avg (13.8)
4 complaint-triggered
$48,469 in fines

Shenandoah Center has concerning patterns with 72 deficiencies across six surveys, including families filing complaints about abuse protection and care quality. The facility repeatedly struggles with medication management, care planning, and infection control across multiple years. While all deficiencies show correction dates, the persistent recurrence of similar issues in care planning, medication safety, and basic nursing services suggests ongoing operational challenges that families should carefully consider.

Mar 11, 2026Routine
8
0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Mar 11, 2026Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 6, 2025Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jul 26, 2024Routine
26
0698Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Immediate jeopardy · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0677Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 26, 2024Complaint
1
0600Immediate jeopardy · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 14, 2023Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Federal Penalties

Fine

Jul 26, 2024

$8,018

Fine

Jul 26, 2024

$10,023

Fine

Jul 26, 2024

$13,627

Fine

Jul 26, 2024

$16,801

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shenandoah Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 145 of 188 (Worst)

Ownership & Management

Owners

Genesis Wv Holdings LLC

Owner · Organization

100%

Gen Operations I LLC

Owner (parent company) · Organization

Gen Operations II LLC

Owner (parent company) · Organization

Genesis Healthcare INC

Owner (parent company) · Organization

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Holdings LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Sun Healthcare Group INC

Owner (parent company) · Organization

Whitman, Arnold

Owner (parent company)

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorAlbaugh, MirandaManagerBurner, EilishManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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