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Nursing HomeMedicaid

Willow Springs Rehabilitation and Healthcare Ctr

Strong Medicare quality ratings; families often praise highly compassionate and attentive nursing staff. Still worth an in-person visit.

1049 Burnt Tavern Road, Brick, NJ 08724164 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 511 Google reviews

5
4
3
2
1
Willow Springs Rehabilitation and Healthcare Ctr Nursing Home in Brick, NJ — Street View
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What this means for your family

This facility is highly regarded for its compassionate memory care and effective rehabilitation services. However, because a few reviewers have raised concerns about food quality and responsiveness, we recommend visiting during off-hours to observe staffing levels and asking to see the dining area during a meal service.

Google Reviews

Google Reviews

511 reviews on Google
Willow Springs Rehabilitation and Healthcare Center receives overwhelming praise for its dedicated staff, particularly in the memory care and rehabilitation units. While many families highlight the cleanliness and the compassionate, attentive nature of specific nurses and aides, a small minority of reviewers report serious concerns regarding facility hygiene, food quality, and responsiveness to call bells.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean8.0Activities9.0Meds5.0Memory10.0Comms8.0ValueN/A

Strengths

  • Highly compassionate and attentive nursing staff
  • Effective and dedicated rehabilitation therapy team
  • Clean and well-maintained facility environment
  • Strong leadership and communication in memory care

Concerns

  • Poor facility hygiene and odors (mentioned by 3 reviewers)
  • Inedible or poor quality food (mentioned by 3 reviewers)
  • Lack of staff responsiveness to call bells (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72025(44)4.92026(127)

Distribution · 171 analyzed

5
164
4
1
3
2
2
0
1
4
80 reviews posted between Jan 9, 2026Jan 17, 2026 · 79 were 5-star
63 reviews posted between Jan 11, 2026Jan 17, 2026 · 63 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's size of 164 residents, what specific steps are taken to ensure call bells are answered promptly and consistently?
  • 2I noticed some feedback regarding dining experiences; could you walk me through the current meal planning process and how you accommodate individual dietary preferences or concerns about food quality?
  • 3How does your team maintain the cleanliness and freshness of the living areas throughout the day, especially in high-traffic sections of the facility?
  • 4With your rehabilitation team being highly regarded, how do they coordinate with nursing staff to ensure a seamless recovery process for residents?
  • 5I see you occasionally engage with feedback online; how do you use that input to make tangible improvements to the daily life and comfort of your residents?
  • 6What protocols are in place to ensure that staffing levels remain adequate to provide personalized attention, particularly during evening and weekend shifts?

Personalized based on this facility's data


Key Review Excerpts

The activity staff is wonderful! So caring and compassionate and goes way above and beyond what most long term care facilities would and could provide.

Long-term resident's family · 2025★★★★★

Penny Simon-Jackson is an exceptional nurse manager whose leadership on the memory care dementia unit sets a high standard for compassionate, patient-centered care.

Memory care family member · 2026★★★★★

I came on a stretcher, and I am leaving this place walking on two feet. Enough said! Great staff, nice service!

Rehab patient · 2026★★★★★
Source: 511 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.19hrs
78%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility80.0%
Worse than Avg
Here
80.0%
US
93.4%
NJ
93.0%
Ocean
89.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Worse than Avg
Here
85.2%
US
95.5%
NJ
97.2%
Ocean
96.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
NJ
11.7%
Ocean
11.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
15.3%
NJ
9.1%
Ocean
8.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.6%
Better than Avg
Here
7.6%
US
14.4%
NJ
9.2%
Ocean
7.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.4%
NJ
15.7%
Ocean
18.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility33.9%
Worse than Avg
Here
33.9%
US
81.8%
NJ
78.7%
Ocean
71.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.0%
Worse than Avg
Here
42.0%
US
79.7%
NJ
80.1%
Ocean
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Mixed vs Avgs
Here
1.2%
US
1.6%
NJ
1.2%
Ocean
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (8.5)
7 complaint-triggered
$8,512 in fines

This facility shows concerning patterns with 35 deficiencies across recent years, including 7 complaint-triggered violations where families filed reports about care issues. The most recurring problems involve medication management, fire safety systems, and care quality standards. While all identified issues show correction dates, the facility experienced a major fire safety compliance failure in July 2024 and ongoing complaints about medication errors and care standards into late 2024, suggesting persistent operational challenges that warrant careful consideration during visits.

Jan 8, 2026Routine
14
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 9, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 12, 2024Routine
38
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jul 12, 2024Complaint
2
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 5, 2024Complaint
3
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 3, 2023Complaint
1
0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Jul 5, 2024

$8,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Springs Rehabilitation and Healthcare Ctr

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 6 of 80 (Best)

Ownership & Management

Owners

Yr 2013 Investment Trust U/a/d 3/25/13

Owner (parent company) · Organization

23%

Key personnel

Cibc Bank USA5% or Greater Security InterestPramnauth, OmkarManaging Control - Governing BodyRosenblum, EliyahuManaging Control - Governing BodyPramnauth, OmkarOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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