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Nursing HomeMedicaid Top Rated

Willow Springs Care and Rehabilitation

Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.

4007 Tieton Drive, Yakima, WA 9890875 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 52 Google reviews

5
4
3
2
1
Willow Springs Care and Rehabilitation Nursing Home in Yakima, WA — Street View
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What this means for your family

This facility shows strong results for short-term rehab patients, particularly regarding therapy and food quality. However, the recurring reports of slow call-button response times and serious medical oversight failures suggest you should conduct a very thorough tour and ask pointed questions about staffing ratios and hospice protocols before choosing this location.

Google Reviews

Google Reviews

52 reviews on Google
Willow Springs Care and Rehabilitation receives highly polarized feedback, with some families praising the dedicated rehab team and friendly staff, while others report severe concerns regarding neglect, poor communication, and inadequate medical oversight. While some residents report positive recovery experiences and attentive care, multiple families have raised serious alarms about patient safety, including issues with pain management, hospice care protocols, and slow response times to call buttons.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean8.0Activities9.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Friendly and compassionate individual staff members
  • Clean and well-maintained facility environment
  • Engaging recreational activities and social opportunities

Concerns

  • Slow or unresponsive call button assistance (mentioned by 3 reviewers)
  • Neglect and poor quality of care (mentioned by 5 reviewers)
  • Lack of communication regarding medical status or policies (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'22(8)'25(14)'26(15)

Distribution · 57 analyzed

5
31
4
1
3
2
2
0
1
23

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the facility having a 3-star staffing rating, could you explain how your team manages call light response times to ensure residents receive timely assistance?
  • 2I noticed some concerns regarding communication; what is your process for keeping family members updated on changes in a resident's medical status or care plan?
  • 3Given the importance of accurate medication management, what specific protocols do you have in place to ensure residents receive the right dosage at the right time?
  • 4I’ve heard great things about your therapy teams and social activities; how do you integrate these programs into a resident's daily routine to keep them engaged?
  • 5Regarding the recent state violations, what steps has the facility taken to address those specific areas and improve the overall quality of care?
  • 6Since the facility has a lower response rate to online feedback, what is the best way for families to voice concerns or questions directly to management so they are addressed promptly?

Personalized based on this facility's data


Key Review Excerpts

The staff was awesome, the goal was for 2 weeks and they got me walking again. Thank you Barb, Sam, and Jessica. The on going nurses and aids are awesome and encouraged my rehab and that made it more satisfying to achieve my goals.

Rehab patient · 2024★★★★★

Pain management was neglected and nursing staff chose to argue rather than address our concerns. Could not move her to a better facility fast enough.

Family member · 2024☆☆☆☆

My sister's been there maybe 2 weeks she's already had a fall and every time I talked to her she pushes the button for help and it takes him forever to get to her

Family member · 2025☆☆☆☆
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.00hrs
OK
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
59%
Lower is better (< 30% = good)
RN Turnover
60%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility28.4%
Worse than Avg
Here
28.4%
US
12.1%
WA
17.2%
Yakima
15.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
5.3%
WA
5.6%
Yakima
3.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
19.5%
WA
12.2%
Yakima
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.1%
Mixed vs Avgs
Here
22.1%
US
15.3%
WA
18.8%
Yakima
25.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WA
93.8%
Yakima
96.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
19.4%
WA
23.0%
Yakima
21.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.4%
Better than Avg
Here
93.4%
US
79.8%
WA
82.0%
Yakima
84.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.9%
Mixed vs Avgs
Here
91.9%
US
81.8%
WA
87.8%
Yakima
92.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.4%
Worse than Avg
Here
5.4%
US
1.6%
WA
1.3%
Yakima
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (17.1)
2 complaint-triggered
$21,442 in fines

Willow Springs Care and Rehabilitation has serious ongoing deficiencies with 79 violations across multiple surveys, including two complaint-triggered reports where families raised concerns about transfer notifications and discharge planning. The facility repeatedly struggles with fire safety systems, medication management, and resident rights issues. While all deficiencies show correction dates, the persistence of fire safety problems across all four surveys signals concerning patterns families should investigate further before visiting.

Jul 25, 2025Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Sep 10, 2024Routine
22
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0362Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0926Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

0569Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 14, 2024Complaint
2
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Jul 22, 2023Routine
42
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0345Potential for harm · Widespread

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · Widespread

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0572Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0577Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Jul 22, 2023

$21,442

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Springs Care and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Hyatt Family Facilities

Chain Size

5 facilities nationwide

Chain avg rating: 2.6/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

Hyatt Family Facilities LLC

Owner · Organization

Hyatt, Jeffrey

Owner

Hyatt, Norman

Owner

Key personnel

Berk, HeidiW-2 Managing EmployeeRepp, RebeccaW-2 Managing EmployeeCleveland, MichaelOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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