West Side Campus of Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 302 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in Texas · Below recommended RN staffing · Low staff turnover (stable workforce) · Worst in OPCO SKILLED MANAGEMENT chain · $31,279 in fines · Abuse citation
What this means for your family
This facility is an excellent choice if your loved one requires specialized wound care or intensive physical therapy, as these departments are highly rated. However, you must closely monitor the quality of daily care and medication administration, as there are documented instances of neglect and improper sedation in the past.
Google Reviews
Google Reviews
302 reviews on Google“Families considering West Side Campus of Care will find a facility widely praised for its exceptionally clean, odor-free environment and a highly skilled wound care and therapy team. While many reviewers highlight the compassionate and professional nursing staff, there are serious, critical allegations regarding patient neglect, medication mismanagement, and inadequate response times for basic needs. Prospective families should weigh the frequent praise for the recent renovations and friendly atmosphere against specific reports of medical equipment unreliability and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional wound care and therapy teams
- Clean, well-maintained, and odor-free facility
- Friendly and professional nursing and administrative staff
- Engaging activities and recent facility renovations
Concerns
- Allegations of patient neglect and lack of basic care (mentioned by 3 reviewers)
- Inadequate staffing levels or slow response to needs (mentioned by 2 reviewers)
- Issues with medical equipment reliability
Rating Trends
Tap a year to see what changed
Distribution · 204 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your wound care and therapy teams; could you tell me more about how those specialists work with residents?
- 2With the recent renovations, what are some of the new spaces or activities available for residents to enjoy during the day?
- 3How do you ensure that medication is administered accurately and on schedule for every resident?
- 4What is the process for ensuring that staff can respond quickly to a resident's call bell, especially during the night shift?
- 5Could you describe the dining experience and how the menu is planned to ensure nutritious meals for everyone?
- 6In the event of a medical emergency after hours, what is the protocol for contacting doctors and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department at West Side is truly the crown jewel of the facility. The physical therapy, occupational therapy, and speech therapy teams work in close collaboration to provide comprehensive, personalized care plans tailored to each resident's specific needs.”
“I was prepared for the usual experience smell bad and so forth. BUT! This facility smelled super clean and was clean!! I did not smell any urine or dirty linen.”
“My mother was full of vitality/energy before going there. They DRUGGED her up to keep from dealing with her. She had dementia. She wasn't sick or anything. They won't give me her medical records.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 12 complaint-triggered deficiencies where families filed reports about serious issues including abuse/neglect protection, resident dignity, and safety hazards. The most recurring problems involve fire safety systems, resident rights violations, and abuse prevention policies. While the facility has corrected individual violations, the pattern of complaints about fundamental care standards like protecting residents from harm and maintaining their dignity suggests ongoing systemic issues that families should carefully investigate before considering placement.
Dec 11, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 8, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 16, 2025Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 2, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 16, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Dec 7, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
May 8, 2025
$6,897
Fine
May 8, 2025
$9,113
Fine
Oct 5, 2023
$15,269
Ownership & Operations
Who Operates This Facility
Coryell County Memorial Hospital Authority
for profit
SETTLEMENT HEALTHCARE LLC
JANELLE DILLON
Chain Affiliation
Opco Skilled Management
64 facilities nationwide
Chain avg rating: 2.2/5 · Rank 22 of 24 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
302 reviews from families & visitors
Official Website
Visit westsidenursingcenter.com
Medicare data downloads
Original nursing home datasets
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