Willow Ridge Nursing and Rehabilitation Center,llc
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 22 Google reviews
Watch Willow Ridge Nursing and Rehabilitation Center,llc
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent nursing and rehab outcomes, the recent increase in reports regarding poor care standards and communication issues is concerning. We strongly recommend visiting the facility in person to observe staff interactions and asking specifically about their protocols for dementia and diabetic care before making a decision.
Google Reviews
Google Reviews
22 reviews on Google“Willow Ridge Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the attentive nursing staff and compassionate care, while others report severe neglect and poor management. Concerns frequently center on communication failures, inadequate medical oversight for specific conditions, and administrative issues. Prospective families should be aware of the stark contrast between positive experiences in rehabilitation and critical reports regarding long-term care standards.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation services
- Compassionate support during end-of-life care
- Friendly and helpful administrative staff
Concerns
- Poor communication and unresponsive phone systems (mentioned by 2 reviewers)
- Inadequate standard of care leading to health complications (mentioned by 3 reviewers)
- Administrative and billing/Medicaid processing failures (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on enhancing our communication processes, what is the best way for family members to stay updated on their loved one's daily status and care plan?
- 2With your rehabilitation services being a noted strength, how do you ensure that the transition from intensive therapy to daily maintenance care is seamless for residents?
- 3Could you walk me through your current medication management protocols to ensure accuracy and timely administration for residents?
- 4I noticed some administrative challenges in the past; what steps has the team taken to streamline the billing and Medicaid documentation process for families?
- 5What specific daily activities or social engagement programs are currently available to keep residents active and connected within the facility?
- 6How does your nursing team coordinate with primary physicians to address and prevent the health complications that sometimes arise in a long-term care setting?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great at this care facility. They willingly help your loved one as much as possible. The nursing staff is very caring and many have been there a long time.”
“When he passed away recently, the administrator, DON and financial administrator all came to the funeral. So nice!”
“I’m so confused on how any one would arrive at even a 2 star review for this establishment. It’s horrible! I am still haunted by having my parent there for even a short time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with issues spanning resident rights, care planning, and abuse protection continuing through 2025. The most recurring problems involve resident rights violations, safety hazards, and dietary concerns. While most deficiencies show planned correction dates, the pattern of ongoing complaints and repeated issues with basic care standards suggests families should carefully evaluate this facility's commitment to resident welfare.
Sep 17, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
May 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Aug 21, 2024Routine2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jul 18, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 16, 2023Routine10
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jul 26, 2023
$10,059
Ownership & Operations
Who Operates This Facility
Willow Ridge Nursing and Rehabilitation Center,llc
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 4 of 29
Ownership & Management
Owners
D & N LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit willowridgerehabcenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives