Leslie Lakes Retirement Center
Strong Medicare quality ratings; families often praise friendly and caring staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
While many families appreciate the active social environment and friendly staff, there are concerning reports regarding food quality and maintenance responsiveness. We recommend visiting during a weekend to observe staffing levels and asking management specifically how they handle maintenance requests and meal quality concerns.
Google Reviews
Google Reviews
35 reviews on Google“Leslie Lakes Retirement Center receives polarized feedback, with many families praising the friendly, caring staff and engaging activities like bingo. However, recent concerns highlight significant issues regarding food quality, maintenance responsiveness, and inconsistent attention to resident needs. While long-term residents and their families often report positive experiences, others have noted a decline in care standards and facility upkeep.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring staff
- Engaging activities and events
- Scenic, well-maintained lakefront property
- Welcoming atmosphere for residents
Concerns
- Poor food quality and unappealing meals (mentioned by 2 reviewers)
- Lack of staff responsiveness and neglect of basic needs (mentioned by 2 reviewers)
- Inadequate maintenance and facility repair (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love the view of the lakefront property; what kind of outdoor activities or strolls are available for residents to enjoy the scenery?
- 2Since the facility has such a high health inspection rating, how do you ensure that high standard of clinical care is maintained during shift changes?
- 3Could you tell us more about the dining experience and what steps are being taken to ensure meals are both nutritious and appealing to the residents?
- 4With the beautiful atmosphere here, what are some of the most popular social events or group activities that keep the residents engaged?
- 5How does the nursing team handle responding to a resident's immediate needs or calls for assistance, especially during the overnight hours?
- 6We've heard wonderful things about the friendly and welcoming atmosphere here; how do you help new residents integrate into the community and feel at home?
Personalized based on this facility's data
Key Review Excerpts
“My mom lives in the memory care unit and loves it. She says she feels well taken care and loved.”
“After a short few days I quickly realized what a great group the staff was and how much they truly care for their visitors and residents. My Dad bragged on them every day.”
“They take very good care of my Mother Eunice!!! She is happy there!! Everyone looks out for her!!! The Activity life is great, bingo is great!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to deficiencies including a serious abuse protection violation in 2023, which is concerning. The facility shows recurring issues with resident rights, quality of care (particularly respiratory care), and safety systems across multiple surveys from 2022-2024. While all deficiencies have been corrected according to provider dates, the pattern of repeated problems in core care areas suggests families should visit to assess current conditions firsthand.
Feb 25, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 11, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 15, 2023Routine5
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 14, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Nov 1, 2023
$59,670
Payment Denial
Nov 1, 2023
10-day denial
Ownership & Operations
Who Operates This Facility
Leslie Lakes Retirement Center
for profit
Chain Affiliation
Paramount Healthcare Consultants
14 facilities nationwide
Chain avg rating: 2.4/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
Dcz Healthcare Investments, LLC
Owner · Organization
Pkc Investments, LLC
Owner · Organization
Coburn, Kelly
Owner (parent company)
Coburn, Paul
Owner (parent company)
Smith, Dawne
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit leslielakesretirement.com
Medicare data downloads
Original nursing home datasets
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