Willow Ridge Healthcare
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 15 Google reviews
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What this means for your family
While recent reports suggest improvements in management and staffing, the facility has a history of serious concerns regarding responsiveness and the loss of personal property. We strongly recommend that you visit in person, observe call-light response times, and ask specifically how they track and secure resident belongings before making a decision.
Google Reviews
Google Reviews
15 reviews on Google“Willow Ridge Healthcare presents a polarized experience, with recent reviews highlighting improvements in staffing and management while older and some current reviews report severe neglect, including poor hygiene, missing personal items, and unresponsive care. Families are divided, with some praising the activities and compassionate staff, while others describe the environment as inhumane and poorly communicated.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities director
- Recent improvements in staffing levels
- Compassionate care reported by some families
Concerns
- Unresponsive staff and slow call light response times (mentioned by 2 reviewers)
- Poor communication and lack of transparency from management (mentioned by 2 reviewers)
- Loss of personal belongings and clothing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed that staffing levels have been a focus for improvement lately; how are you currently managing call light response times to ensure residents get timely assistance?
- 2We understand that communication is vital for families; what is your standard process for keeping us updated on our loved one's health status and any changes in their care plan?
- 3Since cleanliness and environment are priorities for us, could you walk us through your current housekeeping schedule and how you maintain the facility's hygiene standards?
- 4We’ve heard wonderful things about your activities director; what does a typical week of engagement look like for residents who enjoy staying active and social?
- 5What specific protocols do you have in place to track and protect residents' personal belongings and clothing to ensure they don't go missing?
- 6Given the importance of medication management, could you explain the oversight process your nursing team uses to ensure accuracy and safety for every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff is wonderful and they truly care for each of their patients. They meet them at their level and work within their abilities. Christina, the Activities Director, is just a ray of sunshine and provides a variety of activities”
“Staffing is much better. There is a lot of teamwork. Management is top par”
“Huge lack of communication and lies from staff. ALL the clothes and the blanket I brought my Aunt has disappeared saw other residents wearing her clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Ridge Healthcare has faced repeated deficiencies across multiple surveys, with families filing complaints leading to citations for inadequate care planning, accident prevention, and medication management. The facility shows persistent problems with food safety, building safety systems, and infection control that recur across all surveys from 2023-2025. While the facility reports correcting these issues, the pattern of recurring violations in core care areas suggests ongoing operational challenges that warrant careful consideration during your visit.
Jul 30, 2025Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 30, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 24, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 20, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 24, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Willow Ridge Healthcare
for profit
Chain Affiliation
Real Property Health Facilities
9 facilities nationwide
Chain avg rating: 3.9/5 · Rank 7 of 9
Ownership & Management
Owners
Christina Jayne Penn Management Trust
Owner · Organization
Penn, Christina
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit willowridgecare.com
Medicare data downloads
Original nursing home datasets
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