Willow Park Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (60%)
Bottom 25% in OK · Critically understaffed (RN) · Worst in SOUTHWEST LTC chain · $58,171 in fines
What this means for your family
While some families report positive experiences with individual staff members and the therapy team, the facility struggles significantly with administrative communication and phone responsiveness. We strongly recommend visiting in person to verify current cleanliness standards and asking for a direct point of contact for medical updates to avoid the communication gaps noted by recent families.
Google Reviews
Google Reviews
48 reviews on Google“Willow Park Health Care Center receives highly polarized feedback, with some families praising individual staff members for their kindness while others report severe neglect and communication failures. While the facility is acknowledged as dated and in need of aesthetic improvements, the primary concerns involve chronic understaffing, difficulty reaching administration by phone, and inconsistent hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for compassion
- Helpful activities coordinator
- Effective rehabilitation therapy department
Concerns
- Difficulty reaching staff or administration by phone (mentioned by 4 reviewers)
- Poor cleanliness and sanitation standards (mentioned by 4 reviewers)
- Inadequate staffing levels and slow response times (mentioned by 3 reviewers)
- Lack of communication regarding resident medical status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the best way for our family to receive regular, proactive updates on our loved one's medical status?
- 2I noticed some concerns regarding response times; could you walk us through your current process for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 3We understand that maintaining a clean environment is a priority; what is your current schedule for deep cleaning resident rooms and common areas?
- 4We were pleased to hear positive things about your activities coordinator; what are some of the most popular social programs or group activities currently offered to residents?
- 5How does your nursing team coordinate with the rehabilitation department to ensure that therapy goals are integrated into a resident's daily care plan?
- 6In the event of a sudden change in health status, what is your protocol for notifying family members, and how do you ensure that communication remains consistent?
Personalized based on this facility's data
Key Review Excerpts
“The building is clean and without odor, free from pests/rodents/bugs, improved staffing ratios and improved care to loved ones.”
“If you can’t visit your family member all the time and need to speak to someone on the phone about your loved one, forget it. They will keep you on hold forever where you have to call back and still you can’t get a hold of the person you need to talk to.”
“My mom had a brief 6 day stay and we saw the dr only one time for about 10 minutes the day she arrived. I was assured, by Dr. Hermance, that either he or his PA make rounds M,T,TH&F. After waiting all day M and T with a no show dr, I left several messages with staff for Dr Hermance to call me, as i had specific questions. He did not call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willow Park Health Care Center shows a concerning pattern of recurring safety and care planning issues, with families filing multiple complaints about accident hazards that have persisted across surveys from 2024 through 2026. The facility has struggled most with safety supervision, care planning, and medication management, with the same accident hazard deficiency appearing four times and remaining uncorrected from the most recent complaint investigation.
Jan 22, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 7, 2024Routine6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2023Routine5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 8, 2023Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jan 22, 2026
$19,830
Fine
Sep 11, 2024
$40,541
Ownership & Operations
Who Operates This Facility
Willow Park Health Care Center
for profit
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.3/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Ronald R Payne Pc
Owner · Organization
Southwest Ltc Oklahoma Holdings, LLC
Owner · Organization
Quality Care Givers INC
Owner (parent company) · Organization
Ronald R Payne Pc
Owner (parent company) · Organization
Southwest Ltc, Ltd
Owner (parent company) · Organization
Brashier, Craig
Owner (parent company)
Payne, Ronald
Owner (parent company)
Southwest Ltc Oklahoma Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit willowparkhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Mcmahon-Tomlinson Nursing Center
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Lawton Post Acute & Rehab
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