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Nursing HomeMedicaid

Willow Creek Lodge

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

11830 Northpointe Blvd, Tomball, TX 77377135 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 62 Google reviews

5
4
3
2
1
Willow Creek Lodge Nursing Home in Tomball, TX — Street View
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What this means for your family

The facility offers an exceptionally strong therapy and nursing team that many families find comforting and skilled. However, you must prioritize visiting at different times of the day to personally verify the cleanliness and odor levels, as multiple reports suggest significant issues with hygiene and incontinence care.

Google Reviews

Google Reviews

62 reviews on Google
Willow Creek Lodge is highly regarded by many families for its compassionate nursing staff, skilled therapy team, and welcoming admissions process. However, there are serious, recurring allegations regarding hygiene, including unpleasant odors and instances of inadequate incontinence care. While many praise the facility's cleanliness and friendly atmosphere, prospective families should be aware of critical reports regarding neglect and medication management errors.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean4.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Skilled rehabilitation and speech therapy
  • Welcoming and helpful admissions/administrative team
  • Friendly and caring kitchen/dining staff

Concerns

  • Unpleasant odors (urine/feces) in the facility (mentioned by 2 reviewers)
  • Inadequate hygiene and incontinence care (mentioned by 2 reviewers)
  • Difficulty reaching staff or receiving timely communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.92024(7)4.72025(56)4.52026(2)

Distribution · 65 analyzed

5
58
4
1
3
0
2
1
1
5
39 reviews posted between Mar 3, 2025Mar 7, 2025 · 39 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your administrative team and how welcoming they are; how do you ensure that communication remains just as seamless between families and the nursing staff once a resident is settled in?
  • 2Since we've seen great feedback regarding your rehab and speech therapy services, could you tell us more about how those specialized programs are integrated into a resident's weekly routine?
  • 3Maintaining a fresh and clean environment is very important to us; what specific protocols do you have in place for regular room cleaning and managing hygiene care for residents?
  • 4With the medication management being a key area of focus, what systems do you use to ensure every dose is administered accurately and on time?
  • 5Could you walk us through the steps the nursing team takes if a medical emergency occurs during the night or over the weekend?
  • 6We'd love to hear more about the dining experience and what kind of social activities or group events are available to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

The staff here I want to thank you so much.. I was so worried about putting my mom in a nursing home.. The hardest decision I ever made.. Each time she was patient with a me until I decided to admit her and that came with me asking 50 questions.lol. She was amazing and comforted me.

Long-term resident's family · 2025★★★★★

The nursing staff has been nothing short of amazing! Thank you for all the support and care you provided my family member with!

Family member of resident · 2025★★★★★

They let my father lie in his own feces for over twelve hours with open wounds, and he died of sepsis.

Deceased resident's family · 2024☆☆☆☆
Source: 62 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.34hrs
81%
All nurses + aides combined
Staff Turnover
73%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility37.3%
Worse than Avg
Here
37.3%
US
19.5%
TX
18.4%
Harris
15.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.2%
Worse than Avg
Here
86.2%
US
95.5%
TX
98.0%
Harris
97.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.3%
Worse than Avg
Here
24.3%
US
19.4%
TX
14.2%
Harris
13.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.3%
TX
14.9%
Harris
12.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
14.4%
TX
16.1%
Harris
12.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Mixed vs Avgs
Here
5.2%
US
12.1%
TX
2.5%
Harris
1.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
TX
89.2%
Harris
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.8%
Better than Avg
Here
93.8%
US
79.7%
TX
88.0%
Harris
83.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
TX
1.5%
Harris
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (9.1)
4 complaint-triggered

This facility has a concerning pattern with 33 deficiencies across 6 surveys, including 6 complaint-triggered violations where families filed reports about problems. The most recurring issues involve care planning and assessments, fire safety systems, and medication management. While most past deficiencies show correction dates, a recent November 2025 complaint about nurse staffing information remains uncorrected, suggesting ongoing operational challenges that families should carefully consider.

Nov 19, 2025Complaint
1
0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jul 17, 2025Routine
15
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 2, 2025Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 13, 2024Routine
6
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

Sep 20, 2023Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 24, 2023Routine
8
0922Potential for harm · WidespreadCorrected

Environmental Deficiencies

Have enough backup water supply for essential areas of the nursing home.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

West Coke County Hospital District

Organization Type

for profit

Management Company

WILLOW CREEK OPCO LLC

Administrator

ERIC M WOOD

Chain Affiliation

Chain Name

Cross Healthcare Management

Chain Size

6 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 6

Ownership & Management

Owners

Kilgore, Joshua

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

11830npb, LLC5% or Greater Mortgage InterestKtfw-Tx LLC5% or Greater Mortgage InterestMcguire, WesleyOfficer / DirectorWillow Creek Opco LLCManagerLockhart, ChristopherManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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