Willow Creek Lodge
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 62 Google reviews

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What this means for your family
The facility offers an exceptionally strong therapy and nursing team that many families find comforting and skilled. However, you must prioritize visiting at different times of the day to personally verify the cleanliness and odor levels, as multiple reports suggest significant issues with hygiene and incontinence care.
Google Reviews
Google Reviews
62 reviews on Google“Willow Creek Lodge is highly regarded by many families for its compassionate nursing staff, skilled therapy team, and welcoming admissions process. However, there are serious, recurring allegations regarding hygiene, including unpleasant odors and instances of inadequate incontinence care. While many praise the facility's cleanliness and friendly atmosphere, prospective families should be aware of critical reports regarding neglect and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Skilled rehabilitation and speech therapy
- Welcoming and helpful admissions/administrative team
- Friendly and caring kitchen/dining staff
Concerns
- Unpleasant odors (urine/feces) in the facility (mentioned by 2 reviewers)
- Inadequate hygiene and incontinence care (mentioned by 2 reviewers)
- Difficulty reaching staff or receiving timely communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your administrative team and how welcoming they are; how do you ensure that communication remains just as seamless between families and the nursing staff once a resident is settled in?
- 2Since we've seen great feedback regarding your rehab and speech therapy services, could you tell us more about how those specialized programs are integrated into a resident's weekly routine?
- 3Maintaining a fresh and clean environment is very important to us; what specific protocols do you have in place for regular room cleaning and managing hygiene care for residents?
- 4With the medication management being a key area of focus, what systems do you use to ensure every dose is administered accurately and on time?
- 5Could you walk us through the steps the nursing team takes if a medical emergency occurs during the night or over the weekend?
- 6We'd love to hear more about the dining experience and what kind of social activities or group events are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff here I want to thank you so much.. I was so worried about putting my mom in a nursing home.. The hardest decision I ever made.. Each time she was patient with a me until I decided to admit her and that came with me asking 50 questions.lol. She was amazing and comforted me.”
“The nursing staff has been nothing short of amazing! Thank you for all the support and care you provided my family member with!”
“They let my father lie in his own feces for over twelve hours with open wounds, and he died of sepsis.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 33 deficiencies across 6 surveys, including 6 complaint-triggered violations where families filed reports about problems. The most recurring issues involve care planning and assessments, fire safety systems, and medication management. While most past deficiencies show correction dates, a recent November 2025 complaint about nurse staffing information remains uncorrected, suggesting ongoing operational challenges that families should carefully consider.
Nov 19, 2025Complaint1
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 17, 2025Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 2, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 13, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Sep 20, 2023Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 24, 2023Routine8
Environmental Deficiencies
Have enough backup water supply for essential areas of the nursing home.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Ownership & Operations
Who Operates This Facility
West Coke County Hospital District
for profit
WILLOW CREEK OPCO LLC
ERIC M WOOD
Chain Affiliation
Cross Healthcare Management
6 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 6
Ownership & Management
Owners
Kilgore, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit crosshm.com
Medicare data downloads
Original nursing home datasets
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