Nursing HomeMedicaid Investigative

Willow Branch Health and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

415 Pace Street, Mcminnville, TN 37110|140 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.7/5

based on 156 Google reviews

(931) 668-2011 Directions Website

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1/ 10

low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low staffing rating (2/5 stars)

Above average in TN · Below recommended RN staffing · Chain outperformer · No penalties on record

Source: Medicare data

What this means for your family

Willow Branch is widely praised for its clean environment and dedicated therapy team, making it a strong candidate for rehabilitation. However, because some families have reported serious lapses in communication regarding patient status and hygiene, we strongly recommend that you maintain frequent, unannounced visits and establish a clear, documented communication plan with the administrative team upon admission.

Google Reviews

156 reviews on Google

“Willow Branch Health and Rehabilitation receives a high volume of positive feedback praising its clean, home-like environment, attentive nursing staff, and effective rehabilitation services. However, a minority of reviewers report serious concerns regarding patient hygiene, communication during discharges, and inconsistent staffing levels. Families should weigh the strong consensus on facility cleanliness and staff friendliness against these specific reports of neglect and administrative oversight.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained, and home-like facility
Effective and professional rehabilitation therapy team
Warm, friendly, and attentive nursing staff
Helpful and communicative administrative personnel

Concerns

Inadequate hygiene and patient care (e.g., soiled linens, failure to change dressings) (mentioned by 3 reviewers)
Poor communication regarding patient discharge and care transitions (mentioned by 2 reviewers)
Inconsistent kitchen/dining services and food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 161 analyzed

139

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With a staffing rating of 2 stars, what specific steps is the facility taking to ensure that residents receive consistent attention for daily needs like hygiene and dressing changes?
2I noticed some feedback regarding transitions; could you walk me through your process for communicating with families during care transitions or discharge planning to ensure we stay fully informed?
3How does your team handle feedback or concerns from families, and how do you ensure those issues are addressed in a timely manner?
4We understand that dining is a major part of daily life; what measures are in place to ensure consistent food quality and service for the residents?
5Given the facility's focus on rehabilitation, how do you integrate the therapy team’s work with the nursing staff to ensure a seamless recovery process?
6What does a typical day look like for a resident here in terms of social engagement and activities, and how do you encourage participation?

Personalized based on this facility's data

Key Review Excerpts

“I’ve been at the Willow’s for a while now. I have to say that it is clean 24 hours a day residence get showered they eat they have activities when you walk through they say hi and they smile.”

Long-term resident · 2026★★★★☆

“The only issues both times was the food and kitchen … getting the right food to my mother.”

Long-term resident's family · 2024★★★★☆

“I am very disappointed with how Willow Branch conducts business. I am POA of a family member and they discharged her into someone care without informing me.”

Memory care family member · 2025★☆☆☆☆

Source: 156 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.35hrs

47%

Registered nurses for medical care

Total Nursing

3.18hrs

78%

All nurses + aides combined

Staff Turnover

48%

Lower is better (< 30% = good)

RN Turnover

56%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility38.8%

Worse than Avg

Here

38.8%

15.3%

18.5%

Warren

13.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

14.4%

14.6%

Warren

12.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility4.6%

Better than Avg

Here

4.6%

12.1%

12.9%

Warren

18.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility30.3%

Mixed vs Avgs

Here

30.3%

19.5%

31.9%

Warren

25.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.9%

Better than Avg

Here

8.9%

15.5%

16.9%

Warren

14.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility86.1%

Worse than Avg

Here

86.1%

93.4%

89.5%

Warren

93.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility47.6%

Worse than Avg

Here

47.6%

81.8%

79.4%

Warren

84.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility63.8%

Worse than Avg

Here

63.8%

79.8%

Warren

83.0%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.0%

Worse than Avg

Here

4.0%

1.6%

Warren

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies

Near state avg (5.9)

Willow Branch Health and Rehabilitation has 24 corrected deficiencies across three surveys, with recurring issues in emergency preparedness, fire safety systems, and care planning. The facility shows a pattern of building maintenance and safety violations, including problems with fire doors, sprinkler systems, and electrical equipment that have persisted across multiple inspections from 2019 to 2025. While all deficiencies were eventually corrected, the repeated safety and infrastructure issues warrant careful consideration during your visit.

Apr 30, 2025Routine15 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0015Potential for harm · IsolatedCorrected