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Nursing HomeMedicaid

Williamstown Commons Nursing & Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

25 Adams Road, Williamstown, MA 01267180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 26 Google reviews

5
4
3
2
1
Williamstown Commons Nursing & Rehab Nursing Home in Williamstown, MA — Street View
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What this means for your family

While some families report positive rehab outcomes, the recent, severe reports of patient falls and neglect are deeply concerning. If you choose this facility, we strongly advise daily in-person visits to monitor your loved one's safety and ensure their basic needs for hydration and medical attention are being met.

Google Reviews

Google Reviews

26 reviews on Google
Williamstown Commons Nursing & Rehab receives highly polarized feedback, with some families praising the rehab department and professional staff, while others report severe concerns regarding patient safety and neglect. Critical issues cited include repeated falls, inadequate monitoring of medical conditions, and poor communication regarding patient care protocols. Prospective families should be aware of these significant inconsistencies in the quality of care provided.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean3.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective rehabilitation therapy department
  • Compassionate and professional staff members
  • Helpful engagement with local community students

Concerns

  • Frequent patient falls and lack of adequate supervision (mentioned by 2 reviewers)
  • Poor communication and responsiveness from nursing staff (mentioned by 3 reviewers)
  • Neglect regarding basic needs such as hydration and hygiene (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(1)3.32020(3)5.02021(1)4.02023(4)3.02024(6)4.02025(7)2.72026(6)

Distribution · 28 analyzed

5
14
4
3
3
0
2
1
1
10

How They Respond to Reviews

19%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation therapy department; could you tell us more about how the therapists work with residents to regain their independence?
  • 2How does the nursing team ensure that residents' daily needs, like hydration and personal hygiene, are consistently met throughout every shift?
  • 3What specific protocols are in place to monitor residents and prevent falls, especially during the night or during busy periods?
  • 4Could you describe the communication process between the nursing staff and family members so we can stay updated on our loved one's care?
  • 5How would you describe the dining experience here, and are there ways for residents to have input on their meal options?
  • 6We love that you engage with local students in the community; what kind of social activities or community events are available for residents to participate in?

Personalized based on this facility's data


Key Review Excerpts

She has fallen 4 times at this facility, once falling out of bed and once she had fallen in physical therapy with a gait belt on. The therapist was standing a few feet away.

Rehab patient's family · 2026☆☆☆☆

The rooms are dirty the food was horrible . The care in this facility is severely lacking.

Rehab patient's family · 2026☆☆☆☆

My mom is in the rehab facility and i must commend each and every person in contact with our family. EVERYONE is kind, respectful, efficient and professional from the chief administrator on down.

Rehab patient's family · 2025★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility31.9%
Worse than Avg
Here
31.9%
US
12.1%
MA
13.7%
Berkshire
16.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.2%
Worse than Avg
Here
31.2%
US
19.4%
MA
21.4%
Berkshire
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility16.8%
Mixed vs Avgs
Here
16.8%
US
15.5%
MA
21.3%
Berkshire
25.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
MA
92.4%
Berkshire
96.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.3%
MA
16.4%
Berkshire
16.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
14.4%
MA
16.9%
Berkshire
15.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
81.8%
MA
77.6%
Berkshire
81.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.8%
MA
77.7%
Berkshire
83.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
MA
1.3%
Berkshire
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)
2 complaint-triggered

This facility has a pattern of recurring deficiencies across multiple surveys, with one family complaint triggering an investigation into abuse and neglect prevention policies. The most frequent issues involve general care quality, infection control, and food safety, with respiratory care and food handling problems appearing repeatedly over time. While all deficiencies show correction dates, the persistence of similar issues across surveys from 2022 to 2024 suggests ongoing challenges with maintaining consistent standards.

Mar 31, 2026Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Dec 6, 2024Routine
4
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Oct 24, 2023Routine
11
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0226Potential for harm · IsolatedCorrected

Egress Deficiencies

Have horizontal exits used in accordance with safety requirements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Sep 22, 2023Routine
2
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Aug 9, 2023Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Oct 18, 2022Routine
15
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0041Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Williamstown Commons Nursing & Rehab

Organization Type

nonprofit

Chain Affiliation

Chain Name

Integritus Healthcare

Chain Size

15 facilities nationwide

Chain avg rating: 2.7/5 · Rank 4 of 15

Ownership & Management

Owners

Willowood Extended Care Services INC

Owner · Organization

100%

Integritus Healthcare INC

Owner (parent company) · Organization

Integritus Healthcare Management Services INC

Owner (parent company) · Organization

Key personnel

Integritus Healthcare INC5% or Greater Security InterestGingras, Marcie JoOfficer / DirectorJones, WilliamOfficer / DirectorIntegritus Healthcare Management Services INCManagerWillowood Extended Care Services INCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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