Williamstown Commons Nursing & Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews

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What this means for your family
While some families report positive rehab outcomes, the recent, severe reports of patient falls and neglect are deeply concerning. If you choose this facility, we strongly advise daily in-person visits to monitor your loved one's safety and ensure their basic needs for hydration and medical attention are being met.
Google Reviews
Google Reviews
26 reviews on Google“Williamstown Commons Nursing & Rehab receives highly polarized feedback, with some families praising the rehab department and professional staff, while others report severe concerns regarding patient safety and neglect. Critical issues cited include repeated falls, inadequate monitoring of medical conditions, and poor communication regarding patient care protocols. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Compassionate and professional staff members
- Helpful engagement with local community students
Concerns
- Frequent patient falls and lack of adequate supervision (mentioned by 2 reviewers)
- Poor communication and responsiveness from nursing staff (mentioned by 3 reviewers)
- Neglect regarding basic needs such as hydration and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy department; could you tell us more about how the therapists work with residents to regain their independence?
- 2How does the nursing team ensure that residents' daily needs, like hydration and personal hygiene, are consistently met throughout every shift?
- 3What specific protocols are in place to monitor residents and prevent falls, especially during the night or during busy periods?
- 4Could you describe the communication process between the nursing staff and family members so we can stay updated on our loved one's care?
- 5How would you describe the dining experience here, and are there ways for residents to have input on their meal options?
- 6We love that you engage with local students in the community; what kind of social activities or community events are available for residents to participate in?
Personalized based on this facility's data
Key Review Excerpts
“She has fallen 4 times at this facility, once falling out of bed and once she had fallen in physical therapy with a gait belt on. The therapist was standing a few feet away.”
“The rooms are dirty the food was horrible . The care in this facility is severely lacking.”
“My mom is in the rehab facility and i must commend each and every person in contact with our family. EVERYONE is kind, respectful, efficient and professional from the chief administrator on down.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring deficiencies across multiple surveys, with one family complaint triggering an investigation into abuse and neglect prevention policies. The most frequent issues involve general care quality, infection control, and food safety, with respiratory care and food handling problems appearing repeatedly over time. While all deficiencies show correction dates, the persistence of similar issues across surveys from 2022 to 2024 suggests ongoing challenges with maintaining consistent standards.
Mar 31, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 6, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Oct 24, 2023Routine11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Sep 22, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 9, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Oct 18, 2022Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Williamstown Commons Nursing & Rehab
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 15
Ownership & Management
Owners
Willowood Extended Care Services INC
Owner · Organization
Integritus Healthcare INC
Owner (parent company) · Organization
Integritus Healthcare Management Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit integritushealthcare.org
Medicare data downloads
Original nursing home datasets
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