Nursing HomeMedicaid Top Rated

North Adams Commons Nursing & Rehabilitation Cente

Strong Medicare quality ratings; families often praise compassionate end-of-life care. Still worth an in-person visit.

175 Franklin Street, North Adams, MA 01247|119 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.9/5

based on 11 Google reviews

(413) 664-4041 Directions Website

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What this means for your family

This facility is noted for providing compassionate end-of-life care and having a professional therapy team. However, families should be prepared to act as strong advocates for their loved ones, as multiple reviewers have highlighted concerns regarding nursing staffing levels and the accessibility of information about patient rights.

Google Reviews

11 reviews on Google

“Reviews for North Adams Commons are polarized, with some families praising the compassionate end-of-life care and professional staff, while others report significant concerns regarding staffing levels and nursing quality. While the physical and occupational therapy departments receive specific mentions for their competence, patients and families have expressed frustration over limited daily therapy durations and perceived nursing indifference.”

Quality Themes

Tap a score for details

Strengths

Compassionate end-of-life care
Professional and caring therapy staff
Supportive housekeeping and maintenance teams

Concerns

Understaffing in nursing and therapy departments (mentioned by 2 reviewers)
Lack of skilled or compassionate nursing care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 12 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the current staffing levels, how does the nursing team ensure that residents receive consistent, personalized attention throughout the day and night?
2With your strong reputation for end-of-life care and therapy, how do you integrate those compassionate services into the daily routine for residents who are not in hospice?
3How do you maintain clear and proactive communication with family members regarding changes in a resident's health or medication management?
4Could you walk me through how your nursing staff is supported to ensure they can provide the high level of care that matches your 5-star health inspection rating?
5What specific daily activities or social programs are currently in place to keep residents engaged and connected with the community?
6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and notifying their family members immediately?

Personalized based on this facility's data

Key Review Excerpts

“The staff, from reception to nursing to housekeeping to facility maintenance, was at all times, diligent, professional, and caring. They went out of their way to be supportive during a very difficult time for our family.”

Family member of former patient · 2021★★★★★

“I'm leaving two stars for the great, but understaffed physical and occupational therapist's and a handful of nurses. I'd definitely recommend knowing and exercising your patient rights which isn't readily available to non-ambulatory patients.”

Former rehab patient · 2022★★☆☆☆

“The three stars are for the physical therapy ,”

Resident/Patient · 2017★★☆☆☆

Source: 11 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.87hrs

94%

All nurses + aides combined

Staff Turnover

49%

Lower is better (< 30% = good)

RN Turnover

56%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility62.9%

Worse than Avg

Here

62.9%

12.1%

13.7%

Berkshire

13.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility34.4%

Worse than Avg

Here

34.4%

19.4%

21.4%

Berkshire

21.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility25.2%

Worse than Avg

Here

25.2%

15.3%

16.4%

Berkshire

15.4%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility15.4%

Better than Avg

Here

15.4%

15.5%

21.3%

Berkshire

25.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.4%

Berkshire

96.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Berkshire

92.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.4%

Better than Avg

Here

95.4%

79.8%

77.7%

Berkshire

82.9%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.1%

Better than Avg

Here

90.1%

81.8%

77.6%

Berkshire

81.5%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

1.3%

Berkshire

1.7%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (8.9)

Clean record — no deficiencies

North Adams Commons has a pattern of recurring deficiencies across two surveys, with issues persisting in care planning, medical records management, and infection control policies including vaccination procedures. The facility had 14 total deficiencies, with several problems repeating from 2023 to 2024, suggesting ongoing challenges with maintaining compliance standards. While all deficiencies have reported correction dates, families should inquire about sustained improvements given the recurring nature of key operational issues.

Jul 19, 2024Routine3 findings

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 13, 2023Routine11 findings

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected