Wilkins Health & Rehabilitation Community
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 63 Google reviews
Watch Wilkins Health & Rehabilitation Community
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Wilkins is highly regarded by many families for its compassionate staff and effective therapy programs, making it a strong contender for rehabilitation. However, because of the serious allegations of neglect and medication issues reported by some families, we strongly recommend that you conduct an unannounced visit and ask specifically about their protocols for monitoring resident safety and medication administration.
Google Reviews
Google Reviews
63 reviews on Google“Wilkins Health & Rehabilitation Community receives high praise for its compassionate nursing staff and effective rehabilitation services, with many families noting that their loved ones were treated like family. However, there are serious, isolated reports of neglect and medication management issues that potential families should investigate thoroughly. The facility is generally described as clean and well-maintained, though the surrounding neighborhood has been noted as a potential drawback.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and speech therapy programs
- Clean and well-maintained facility environment
- Strong communication with families regarding care updates
Concerns
- Allegations of neglect and poor medical oversight (mentioned by 2 reviewers)
- Medication management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how communicative the team is with families; how do you typically share daily care updates or changes in health with us?
- 2The physical and speech therapy programs come highly recommended; can you walk us through how a resident's personalized therapy plan is developed and monitored?
- 3Could you explain the specific protocols your nursing team uses to ensure medication is administered accurately and on schedule?
- 4In the event of a medical emergency or a sudden change in a resident's condition during the night, what is the immediate process for physician notification and care?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with the community?
- 6We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“Upon arrival at Wilkins, I couldn't walk nor stand. I started therapy and Ms. Gloria encouraged me saying 'don't worry, we're going to get you up and walking again.'”
“The nursing staff went above and beyond to make sure our loved one was comfortable, happy, and well cared for. They were attentive to every need and always kept us updated, which gave us trust.”
“Terrible care and denied my Father the care he needed . He had at least 8 head injuries while in this facility in 3 months including a brain bleed . He had a lot of neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of safety issues, with families filing complaints about accident hazards and inadequate supervision that occurred twice in early 2025. The most recurring problems involve fire safety and building exits, accident prevention, and resident care planning. While the facility has provided correction dates for all deficiencies, the repeated safety violations and recent complaint-triggered findings about accident hazards suggest ongoing challenges with maintaining a safe environment for residents.
May 22, 2025Routine4
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Have exits that are accessible at all times.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2024Routine6
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nov 3, 2022Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Wilkins Health & Rehabilitation Community
for profit
Ownership & Management
Owners
Brown, James
Owner
Wilkins, Tony
Owner
Wilkins, Tyler
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit wilkinshealthandrehabcommunity.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives