Wi Veterans Home Moses Hall
Strong Medicare quality ratings; families often praise beautiful, scenic campus location. Still worth an in-person visit.
based on 153 Google reviews

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What this means for your family
The facility is highly regarded for its compassionate care and beautiful campus, making it a strong candidate for long-term residency. However, families should be aware of potential communication hurdles; we recommend establishing a clear point of contact early on and inquiring about their specific admission criteria if your loved one has a history of substance use.
Google Reviews
Google Reviews
153 reviews on Google“The Wisconsin Veterans Home at King is widely praised for its beautiful, peaceful campus and dedicated staff who provide compassionate care for veterans. While many families express deep gratitude for the support their loved ones received, a minority of reviewers have raised concerns regarding administrative responsiveness, specific admission policies, and occasional staffing challenges. Overall, it is viewed as a highly respected facility that offers a dignified environment for long-term care and rehabilitation.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, scenic campus location
- Compassionate and dedicated nursing staff
- Strong focus on veteran dignity and respect
- Active community and social events
Concerns
- Lack of responsiveness to phone calls or communication (mentioned by 2 reviewers)
- Strict or exclusionary admission policies regarding alcohol history (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 157 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love the beautiful, scenic campus; what kind of social events or community activities are available to help residents stay active and connected?
- 2It's wonderful to see such high praise for the compassion of your nursing staff; how do you ensure that this level of dedicated care is maintained across all shifts?
- 3What is the best way for our family to stay in regular contact with the care team and receive timely updates on our loved one's well-being?
- 4Could you walk us through the protocol for handling medical emergencies or changes in health status during the overnight hours?
- 5We want to ensure a smooth transition; could you explain your admission process and any specific health or history criteria we should be aware of?
- 6With the recent health inspections, what specific steps is the facility taking to address and resolve any identified deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“My husband went to WVH in King for rehabilitation on a broken hip. He was in Olson Hall. We can't say enough great things about all the staff. He was treated with respect and care.”
“My father has been at King for over 10 years. The care he receives is world class. He just celebrated his 90th birthday. I know the care and love he gets there has greatly extended his life”
“What an amazing facility! The residents look content, the staff are professional and caring, the building is very clean and modern, and the grounds are well-maintained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns across multiple surveys, with families filing complaint reports about abuse/neglect response and treatment issues. The most recurring problems involve fire safety systems and emergency preparedness, abuse and neglect reporting procedures, and care planning deficiencies. While all deficiencies show correction dates, the facility continues to struggle with similar fire safety and emergency preparedness issues across multiple years, suggesting systemic challenges that families should discuss during visits.
Mar 19, 2025Routine19
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Mar 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jan 31, 2024Routine13
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 16, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 5, 2023Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Wi Veterans Home Moses Hall
government
Ownership & Management
Owners
State of Wisconsin
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
153 reviews from families & visitors
Official Website
Visit wisvetshomes.com
Medicare data downloads
Original nursing home datasets
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