Bethany Home
Strong Medicare quality ratings; families often praise professional and caring nursing staff. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
While Bethany Home has a history of excellent rehab and memory care, recent reviews indicate a decline in administrative reliability and communication. If you are considering this facility, ensure you have a direct point of contact for updates and verify that dietary and activity needs are clearly documented in the care plan.
Google Reviews
Google Reviews
20 reviews on Google“Bethany Home presents a polarized experience, with long-term residents and rehab patients often praising the professional and caring staff. However, recent reviews highlight significant operational failures, including poor communication, inconsistent intake management, and a lack of resident engagement in activities.”
Quality Themes
Tap a score for detailsStrengths
- Professional and caring nursing staff
- Effective physical therapy services
- Respectful and attentive housekeeping
- Comfortable senior living environment
Concerns
- Poor communication and difficulty reaching staff via phone (mentioned by 2 reviewers)
- Lack of resident engagement and activities (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a 5-star CMS rating, but I'm curious how you ensure consistent communication with families regarding their loved one's daily status?
- 2What specific steps are you taking to expand the variety of social activities and engagement opportunities for residents?
- 3Given that you have 100 residents, what is the best way for us to reach the nursing staff directly if we have an urgent question or concern?
- 4Since physical therapy is a noted strength here, how do you integrate those services into a resident's daily routine?
- 5In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
- 6How does your team work to address and resolve any minor concerns or deficiencies that arise to maintain your high standard of care?
Personalized based on this facility's data
Key Review Excerpts
“I have been totally impressed by the professional and caring staff. From housekeeping to administration, and everyone in-between, we have been treated with respect and genuine concern.”
“I spent over 3 months at Bethany and found ALL of the staff very efficient, caring, and very helpful. Very knowledgeable Nursing staff plenty of RNs and CNA's to care for the patients.”
“The care at Bethany is wonderful, food service, not so much. My mother was in a low residue diet and she kept getting fresh fruits and nuts.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies regarding accident prevention and abuse prevention policies. Most issues involve fire safety systems, emergency preparedness, and electrical systems, with recurring problems around fire alarm maintenance and emergency lighting appearing across multiple surveys. While all deficiencies show correction dates, the pattern of ongoing safety system issues and complaint-triggered deficiencies warrants careful consideration during any visit.
Oct 27, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 21, 2025Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 17, 2024Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Mar 15, 2023Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Bethany Home
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit bethanyofwaupaca.com
Medicare data downloads
Original nursing home datasets
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