Wi Veterans Home-Boland Hall
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (31 vs median 7)
- High staff turnover (58%)
Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $125,470 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While some families appreciate the physical environment and dedicated staff, the recent reports of medical neglect and poor hygiene are significant red flags. We strongly advise families to conduct unannounced visits and specifically ask about the facility's current staffing ratios and their process for managing patient hygiene and medical transitions.
Google Reviews
Google Reviews
15 reviews on Google“Boland Hall receives highly polarized feedback, with some families praising the facility's cleanliness and peaceful environment while others report severe concerns regarding patient care and administrative pressure. Critical reviews highlight significant issues with medical oversight, including allegations of poor hygiene leading to infections and concerns about the quality and logistics of food service. Families should be aware of reports regarding high staff turnover and aggressive administrative communication during transition planning.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Peaceful environment
- Dedicated nursing and administrative staff
Concerns
- Poor medical care and hygiene leading to hospitalizations (mentioned by 2 reviewers)
- Short staffing and high CNA turnover (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Boland Hall has seen a high number of recent state violations, what specific steps is the leadership team taking to improve clinical oversight and overall quality of care?
- 2I noticed some concerns regarding hygiene and medical outcomes; could you walk me through your current protocols for monitoring resident health and preventing unnecessary hospitalizations?
- 3With staffing turnover being a challenge in the industry, how are you currently supporting your CNA team to ensure consistent, high-quality care for the 158 residents here?
- 4Since dining experiences are an area you are looking to improve, could you share what the current meal service looks like and how you incorporate resident feedback into the menu?
- 5Communication is vital for our family; what is your standard process for keeping families updated on changes in a resident's health or daily well-being?
- 6Despite the facility's peaceful environment, how do you ensure that residents remain socially engaged and active throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“Dedicated care, but high turnover of CNAs, and short staffing. Nursing and admin staff very dedicated to the patients there. Excellent and very clean facility.”
“This place was not taking care of my Dad properly doctor said not being cleaned properly and not receiving optimal care. He is in the hospital again less than a month later.”
“Food for the member is not cooked on site. It is brought in from the King Va which is about 2 hour away from Union Grove. Once a day. So it sits from the time it is cooked at the King Va to the time each meal is served.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
4
measures
10
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring violations, particularly in three key areas: protection from abuse and neglect, accident prevention and safety supervision, and proper reporting of incidents to authorities. With 76 total deficiencies and 32 complaint-triggered violations showing families have filed reports, the facility has faced repeated issues across multiple surveys. While all violations show correction dates, the persistent recurrence of similar problems, especially around resident safety and incident response, suggests ongoing systemic challenges that families should carefully consider.
Dec 3, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 1, 2025Complaint10
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Jun 12, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
May 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 26, 2025Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Jan 9, 2025Routine20
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Federal Penalties
Fine
Jun 12, 2025
$241,620
Payment Denial
Jun 12, 2025
144-day denial
Fine
Jun 12, 2025
$15,935
Fine
Jun 12, 2025
$26,685
Fine
Jun 12, 2025
$15,935
Payment Denial
Mar 26, 2025
27-day denial
Fine
Mar 26, 2025
$73,190
Fine
Oct 16, 2023
$12,870
Ownership & Operations
Who Operates This Facility
Wi Veterans Home-Boland Hall
government
Ownership & Management
Owners
State of Wisconsin
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit wisvetshomes.com
Medicare data downloads
Original nursing home datasets
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