Oak Ridge Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (51%)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · $56,466 in fines
What this means for your family
Oak Ridge Care Center is highly regarded by many families for its cleanliness and effective rehab programs. However, because there are serious reports of delayed medical attention and unresponsiveness, we strongly advise you to observe the facility during off-peak hours and ask specific questions about their protocol for escalating medical concerns to a doctor or hospital.
Google Reviews
Google Reviews
32 reviews on Google“Oak Ridge Care Center receives polarized feedback, with many families praising the compassionate, attentive nursing staff and clean environment for both rehab and long-term care. However, significant concerns exist regarding inconsistent communication, potential neglect, and delays in addressing medical needs or dietary requirements. Families should carefully vet the facility, as experiences appear to vary greatly between residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Welcoming atmosphere for families
Concerns
- Delayed response to call lights and medical needs (mentioned by 3 reviewers)
- Inconsistent dietary management (mentioned by 2 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, what is your current protocol for responding to call lights, and how do you ensure residents receive help promptly?
- 2I noticed that medication management is a key focus area; could you walk me through your process for ensuring accuracy and safety when administering daily medications?
- 3How does your team coordinate with the dietary department to ensure that residents with specific nutritional needs or preferences receive consistent and accurate meals?
- 4With a 4-star staffing rating, how do you manage shift transitions to ensure that the high level of care remains consistent throughout the day and night?
- 5What specific steps are you taking to address the recent health inspection findings to ensure the highest quality of care for your residents?
- 6What kind of daily activities or social programs do you offer to help residents stay engaged and feel part of the Oak Ridge community?
Personalized based on this facility's data
Key Review Excerpts
“The staff call me often with any updates and are always very nice to us when we call in between visits to check on her.”
“It took Oak Ridge FIVE entire days to send my family member to the emergency room even though we asked them on a daily basis to send her to ER to get checked. The ER finds a dislocated elbow that she laid there in pain for FIVE days with.”
“My husband told me the food was very good. I felt the portion size was appropriate. I live in Burlington, and it was definitely worth the half hour drive each way for me to visit with him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 11 complaints triggering federal inspections, revealing recurring problems with infection control, medication management, and wound care. Pressure ulcer deficiencies appeared in both 2024 and 2025, suggesting ongoing challenges with skin care. While the facility corrected all identified issues, the pattern of complaint-driven surveys and repeated problems in critical care areas warrants careful consideration during your visit.
Oct 28, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 7, 2025Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
May 7, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 28, 2024Complaint4
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 1, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 31, 2024Routine11
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
May 7, 2025
$27,600
Fine
Jun 28, 2024
$14,433
Fine
Jun 28, 2024
$14,433
Payment Denial
Jun 28, 2024
3-day denial
Ownership & Operations
Who Operates This Facility
Oak Ridge Care Center
for profit
Ownership & Management
Owners
Kuranz, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit oakridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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