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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 178 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Staff turnover reported at 30%
Whitney Oaks Care Center has a middle-range Medicare overall rating. Strengths include exceptional physical and occupational therapy teams. Some reviewers note concerns about difficulty contacting the facility by phone (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Whitney Oaks Care Center is highly regarded for its exceptional physical and occupational therapy programs and a compassionate, dedicated nursing staff. While many families praise the facility for successful rehabilitation and a warm atmosphere, some reviewers have raised serious concerns regarding inconsistent communication, difficulty reaching the facility by phone, and occasional lapses in dietary or medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 182 analyzed
The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or patient milestones. For short or textless reviews, the responses shift to a variety of brief, enthusiastic templates.
Personalized based on this facility's data
Key Review Excerpts
“The staff were attentive; the care was great and they had good communication when it came to all questions or concerns, we had. She loved her nurses and CNAs.”
“I was brought in on a gurney and walked out by myself!”
“My mother is currently there and has been there since 12/6 and they STILL can't get her dietary restrictions together. She can't eat processed sugar nor dairy and EVERY MEAL they are giving her processed sugar and dairy!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant concerns with families filing 23 complaint-based reports about abuse prevention, resident rights violations, and care quality issues. The most recurring problems involve medication management, fire safety systems, and food service standards. While all violations show correction dates, the pattern of repeated complaints about fundamental care issues - including multiple abuse-related deficiencies and quality of care failures - suggests ongoing systemic problems that families should carefully investigate before considering placement.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Whitney Oaks Care Center
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 154 of 260
Owners
Capital Snf Holding Company, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit whitneyoakscarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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