Whitney Oaks Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 168 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab team is consistently rated as top-tier. However, families should be vigilant regarding dietary restrictions and ensure they have a direct way to communicate with the nursing staff, as some reviewers noted difficulties with phone connectivity and dietary accuracy.
Google Reviews
Google Reviews
168 reviews on Google“Whitney Oaks Care Center is highly regarded for its exceptional physical and occupational therapy programs and a compassionate, dedicated nursing staff. While many families praise the facility for successful rehabilitation and a warm atmosphere, some reviewers have raised serious concerns regarding inconsistent communication, difficulty reaching the facility by phone, and occasional lapses in dietary or medication management.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing and CNA staff
- Clean and well-maintained environment
- Strong administrative leadership and responsiveness
Concerns
- Difficulty contacting the facility by phone (mentioned by 3 reviewers)
- Inconsistent dietary management regarding restrictions (mentioned by 2 reviewers)
- Staffing shortages or rushed care during certain shifts (mentioned by 3 reviewers)
- Outdated facility infrastructure and plumbing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to detailed reviews, often referencing specific staff members or patient milestones. For short or textless reviews, the responses shift to a variety of brief, enthusiastic templates.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2How does the nursing team ensure that medication management is handled accurately and consistently throughout every shift?
- 3With the administrative team being so responsive to feedback, what is the best way for our family to stay in regular contact with you regarding updates?
- 4How does the dietary department manage specific nutritional restrictions to ensure every resident's meal plan is followed precisely?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff were attentive; the care was great and they had good communication when it came to all questions or concerns, we had. She loved her nurses and CNAs.”
“I was brought in on a gurney and walked out by myself!”
“My mother is currently there and has been there since 12/6 and they STILL can't get her dietary restrictions together. She can't eat processed sugar nor dairy and EVERY MEAL they are giving her processed sugar and dairy!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing 23 complaint-based reports about abuse prevention, resident rights violations, and care quality issues. The most recurring problems involve medication management, fire safety systems, and food service standards. While all violations show correction dates, the pattern of repeated complaints about fundamental care issues - including multiple abuse-related deficiencies and quality of care failures - suggests ongoing systemic problems that families should carefully investigate before considering placement.
Dec 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 10, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Sep 23, 2025Complaint2
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 8, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 15, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Ownership & Operations
Who Operates This Facility
Whitney Oaks Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 154 of 260
Ownership & Management
Owners
Capital Snf Holding Company, LLC
Owner · Organization
Providence Group Nh, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit whitneyoakscarecenter.com
Medicare data downloads
Original nursing home datasets
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