Mission Carmichael Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 75 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and many families report deeply compassionate nursing care. However, you should be prepared for potential communication hurdles, as many families struggle to reach the administration or get timely responses to phone calls.
Google Reviews
Google Reviews
75 reviews on Google“Families often praise the facility for its compassionate nursing staff and effective rehabilitation services, particularly for post-surgery recovery. However, there are significant, recurring complaints regarding poor communication, difficulty reaching staff by phone, and inconsistent responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained environment
- Kind and personalized patient care
Concerns
- Difficulty communicating with staff and returning phone calls (mentioned by 7 reviewers)
- Slow response times to call lights or requests for assistance (mentioned by 4 reviewers)
- Inconsistent food quality and kitchen service (mentioned by 3 reviewers)
- Issues with facility cleanliness or maintenance (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to 5-star reviews, often referencing specific family members or details mentioned. For negative reviews, they use a consistent template focused on inviting the reviewer to a private discussion to resolve concerns.
Questions for Your Tour
- 1I noticed the facility is very responsive to feedback from families; how does the management team use resident and family input to improve daily services?
- 2We want to ensure our loved one's needs are met promptly; what is your process for ensuring call lights are answered quickly, especially during busy shifts?
- 3Could you tell us more about the dining experience and what steps are being taken to ensure consistent food quality and meal service?
- 4How does the nursing team communicate important medical updates or changes in condition to family members to ensure we are always in the loop?
- 5What is the protocol for handling medical emergencies or sudden changes in health status during the night?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“For the past three weeks, the nurses and staff have been very kind, gentle, and patient with her. They always made sure she was comfortable and treated her with respect.”
“The staff went above and beyond. They even took the time to help shave my family member, ensuring he looked his best.”
“I stayed here for six weeks because I had a blood infection. They kept me and my room immaculately clean. The kitchen has amazing food. The nurses are awesome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with medication management, food services, and safety systems appearing across multiple surveys. Families have filed complaints leading to 11 investigations, revealing issues with care planning, accident prevention, and resident protection. While the facility corrects violations when cited, the repeated deficiencies in core care areas suggest ongoing operational challenges that warrant careful consideration during your visit.
Apr 9, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 27, 2025Routine22
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jan 24, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 8, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Mission Carmichael Healthcare Center
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 12 of 45
Ownership & Management
Owners
Mission Carmichael Post Acute LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit missioncarmichael.com
Medicare data downloads
Original nursing home datasets
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