Whitehall Rehab & Nursing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and memory care due to its highly praised therapy team and compassionate staff. However, you should monitor the consistency of nursing care and ensure management remains engaged in resident care discussions.
Google Reviews
Google Reviews
18 reviews analyzed“Families can expect a caring and cheerful environment with a highly praised therapy department that helps residents recover well. While most reviews highlight a sweet and attentive staff, there are historical concerns regarding administrative professionalism and inconsistent nursing quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and sweet nursing staff
- Effective rehabilitation and therapy services
- Clean and well-maintained facilities
- Positive and cheerful atmosphere
Concerns
- Inconsistency in nursing care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that same level of sweet and attentive care is consistent across every shift?
- 2Since we know how important it is to stay in the loop, what is your preferred method for keeping families updated on daily care and any changes in a resident's condition?
- 3With the great rehabilitation and therapy services you offer, how do you work with families to track progress during a resident's stay?
- 4Can you tell us more about the daily activities and social opportunities available to help keep the atmosphere as cheerful as people describe?
- 5How does the clinical team manage medical emergencies or sudden changes in health during the overnight hours?
- 6How does your team approach maintaining the high standards of cleanliness and facility upkeep that residents and visitors enjoy?
Personalized based on this facility's data
Key Review Excerpts
“She has had therapy thru their therapy department and they always get her back in good shape. My family appreciates all of the love the staff has shown her.”
“My husband lived there for two years with Alzheimer’s and I’m so glad I found a place like White Hall. They were so kind and giving. I didn’t have to worry about his care.”
“The facility is nice, but I guess it just depends on which nurse you get. Some cared and some should never have a job in hospitality.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 8 deficiencies, including serious concerns about abuse protection and accident prevention that have recurred multiple times. The facility shows ongoing issues with fire safety systems, medication management, and nursing staff oversight across all surveys since 2022, with most deficiencies being corrected only after citations rather than prevented.
Feb 25, 2026Routine11
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nov 13, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 20, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Mar 27, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 27, 2023Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Nov 13, 2024
$14,053
Fine
Aug 20, 2024
$15,529
Fine
Mar 27, 2024
$15,920
Fine
Mar 27, 2024
$15,920
Fine
Mar 27, 2024
$15,920
Ownership & Operations
Who Operates This Facility
Coryell Memorial Hospital Authority
for profit
ADVANCED HCS
MARGARET A BODET-ROTHROCK
Chain Affiliation
Advanced Healthcare Solutions
30 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 30
Ownership & Management
Owners
Coryell County Memorial Hospital Authority
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit whitehallrehab.com
Medicare data downloads
Original nursing home datasets
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