Nursing HomeMedicaid Top Rated

White Oak of Waxhaw

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

700 Howie Mine Road, Waxhaw, NC 28173|100 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.6/5

based on 100 Google reviews

(704) 243-7640 Directions Website

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What this means for your family

White Oak of Waxhaw is highly regarded for its clean environment and effective rehabilitation programs, making it a strong candidate for post-surgery recovery. However, families should be aware of inconsistent communication and occasional reports of slow response times; we recommend scheduling a tour and asking specifically how the facility manages patient care updates and staffing ratios during off-hours.

Google Reviews

100 reviews on Google

“White Oak of Waxhaw is widely praised for its clean, well-maintained environment and a staff that many families describe as compassionate, attentive, and professional. While the majority of reviews are highly positive, particularly regarding rehabilitation services and nursing care, a minority of reviewers have reported serious concerns regarding slow response times, poor communication, and inconsistent quality of care.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Professional and compassionate nursing staff
Effective physical therapy and rehabilitation programs
Welcoming and friendly atmosphere

Concerns

Slow response times for patient needs (mentioned by 3 reviewers)
Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)
Inconsistent quality of care and medical oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 106 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's 3-star staffing rating, could you walk me through how you ensure consistent attention for residents during peak hours?
2I noticed some feedback regarding response times; what is the current process for ensuring staff are alerted and able to assist residents promptly when they use their call bells?
3Since medication management is a key part of daily health, what specific protocols do you have in place to ensure accuracy and consistency for residents?
4I see you occasionally engage with feedback online; how does your leadership team use family input to improve communication and facility operations?
5With your strong reputation for physical therapy, how are those programs integrated into the daily routine for residents who need ongoing rehabilitation?
6How do you keep families updated on changes in medical oversight or care plans to ensure we always feel connected to our loved one's health journey?

Personalized based on this facility's data

Key Review Excerpts

“My wife Liz recently spent 14 days at White Oak of Waxhaw for rehab. The building is beautiful and well kept. The rooms are spacious and the staff are so professional, kind, caring and friendly.”

Rehab patient's husband · 2026★★★★★

“The PT department is off the charts. They have all the patience’s in the world and they get the people to do what they need to do to get back home.”

Long-term resident's family · 2025★★★★★

“I am so grateful for the staff at White Oak. They have been angels. My mother who is 90 was diagnosed with Covid. The care that she received from the staff was amazing. They contacted me on a daily basis informing me of her progress.”

Long-term resident's family · 2020★★★★★

Source: 100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.40hrs

53%

Registered nurses for medical care

Total Nursing

3.98hrs

97%

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

62%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

5.4%

Union

12.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility21.8%

Worse than Avg

Here

21.8%

15.3%

20.2%

Union

12.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.1%

Better than Avg

Here

13.1%

19.5%

21.5%

Union

18.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.7%

Union

93.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility19.6%

Worse than Avg

Here

19.6%

14.4%

16.4%

Union

13.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility10.5%

Better than Avg

Here

10.5%

15.5%

14.1%

Union

15.6%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

81.8%

80.1%

Union

81.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility90.1%

Better than Avg

Here

90.1%

79.8%

78.1%

Union

82.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.3%

Better than Avg

Here

1.3%

1.6%

1.5%

Union

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (5.6)

Clean record — no deficiencies

White Oak of Waxhaw has a relatively clean inspection record with only 5 minor deficiencies across 2 surveys, all related to building safety systems including electrical wiring, fire safety, and heating/ventilation equipment. However, electrical wiring issues recurred in both 2023 and 2024 surveys, suggesting potential ongoing maintenance challenges. All deficiencies were corrected by the facility and no families filed complaint reports during this period.

Aug 2, 2024Routine2 findings

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Mar 30, 2023Routine3 findings

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Ownership & Operations

Who Operates This Facility

Owner / Operator

White Oak of Waxhaw

Organization Type

for profit

Chain Affiliation

Chain Name

White Oak Management

Chain Size

11 facilities nationwide

Chain avg rating: 3.4/5 · Rank 2 of 14 (Best)

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(704) 243-7640

whiteoakmanor.com

700 Howie Mine Road

Waxhaw, NC 28173

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

100 reviews from families & visitors

Official Website

Visit whiteoakmanor.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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