White Oak Manor - Tryon
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (54%)
- High RN turnover (56%)
Above average in NC · Below recommended RN staffing · Above recommended total nurse staffing · Chain outperformer · No penalties on record
What this means for your family
While the facility has historically been praised for its cleanliness and friendly atmosphere, recent reports of medication errors and staffing shortages are deeply concerning. We strongly advise families to conduct an unannounced visit and specifically inquire about current medication administration protocols and nurse-to-patient ratios.
Google Reviews
Google Reviews
12 reviews on Google“White Oak Manor - Tryon receives polarized feedback, with some families praising the attentive staff and clean environment, while others report severe concerns regarding patient safety and staffing levels. Recent reviews highlight a significant decline in quality, specifically regarding medication management and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and courteous staff
- Approachable management presence
- Flexible 24/7 visiting hours
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is well-maintained and clean; could you walk me through the daily activity schedule to see how residents stay engaged throughout the week?
- 2With the 24/7 visiting hours being such a highlight, how do you balance that flexibility with maintaining a quiet and restful environment for the residents?
- 3Given that medication management is a critical part of care, could you explain the specific oversight process your nursing team uses to ensure accuracy and safety for each resident?
- 4I understand that maintaining consistent staffing levels is a priority for every facility; what steps are you currently taking to ensure your team is well-supported and able to provide attentive care at all times?
- 5In the event of a medical emergency, what is your specific protocol for coordinating care with local hospitals and keeping family members informed?
- 6I appreciate that management is very approachable here; how do you typically handle feedback or concerns from families to ensure we stay on the same page regarding my loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“This is a very nice and clean facility. The staff are very attentive to the residents needs and the atmosphere feels more like family than business.”
“The first few days my mom was over dosed I didn't know what was wrong until the 3rd day and then I got roudy”
“Very poor staffing. They don't seem to care about the patients in this facility and caring for their needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who fell and were seriously hurt
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Manor - Tryon has faced multiple complaints from families resulting in federal violations, particularly around resident rights, protection from abuse and neglect, and record privacy. The facility shows recurring issues with resident rights protections, nursing staffing requirements, and safety systems like emergency power generators. While all violations have been corrected by the facility, the pattern of complaint-triggered deficiencies suggests families have experienced concerning incidents worth investigating during a visit.
Feb 4, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 24, 2025Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jul 10, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Jul 10, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 17, 2023Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Federal Penalties
Fine
Feb 4, 2026
$16,153
Ownership & Operations
Who Operates This Facility
White Oak Manor - Tryon
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 8 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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