White Oak Manor - Newberry
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While many families have praised the facility's rehab outcomes and communication, the recent reports of neglect and unsanitary conditions are concerning. When touring, we strongly recommend checking the cleanliness of rooms personally and asking management specifically about their current staffing ratios and response protocols for call lights.
Google Reviews
Google Reviews
23 reviews on Google“White Oak Manor - Newberry receives highly polarized feedback, with many families praising the compassionate care and effective rehabilitation services, while others report severe neglect and unsanitary conditions. While some reviewers highlight a clean environment and responsive communication, others describe significant issues with understaffing, poor hygiene, and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical rehabilitation programs
- Proactive communication with family members
- Clean and well-maintained facility environment
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Unsanitary conditions including presence of bugs/pests (mentioned by 2 reviewers)
- Reports of neglect and poor quality of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; what specific cleaning protocols are in place to ensure the rooms and common areas stay pristine every day?
- 2Since the nursing staff is often praised for being so compassionate, how do you ensure that level of attentive care remains consistent even during busy shifts?
- 3How does the team handle communication with family members to keep us updated on any changes in our loved one's health or daily needs?
- 4Can you tell us more about the physical rehabilitation programs available and how they are tailored to each resident's specific goals?
- 5What does a typical daily schedule look like in terms of social activities and group engagement for the residents?
- 6In the event of a medical emergency or a change in condition during the night, what is the immediate protocol for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The staff took great care of them and were quick to call me no matter what time day or night if something was going on with them.”
“We participated in active treatment team planning and were updated routinely.”
“But you guys were sweet, he smell clean they made sure he was comfortable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a relatively clean inspection record with 5 deficiencies across 3 surveys, all corrected by the provider. Past issues involved care planning, resident communication, restraint policies, and food safety, with no recurring patterns across different survey periods. One recent complaint was filed by families regarding treatment and care quality, though this was also corrected.
Dec 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 12, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 10, 2021Routine3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
White Oak Manor - Newberry
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
White Oak Manor INC
Owner · Organization
Cecil, Beth
Owner (parent company)
Cecil, Dorothy
Owner (parent company)
Cecil, Douglas
Owner (parent company)
Cecil, Oliver
Owner (parent company)
Feeser, Jeni
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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