J F Hawkins Nursing Home
Strong Medicare quality ratings; families often praise friendly and professional nursing staff. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
While many families report excellent therapy and compassionate care, there is a persistent pattern of serious hygiene complaints, specifically regarding bedbugs and roaches. Before choosing this facility, we strongly advise you to conduct an unannounced visit to inspect the cleanliness of the rooms and ask management directly about their pest control protocols and staffing ratios.
Google Reviews
Google Reviews
91 reviews on Google“J F Hawkins Nursing Home receives polarized feedback, with many visitors praising the friendly, attentive staff and clean environment, while others report severe concerns regarding sanitation and patient care. Several families have expressed alarm over reports of bedbugs and roaches, as well as allegations of neglect and improper medication management. Potential families should weigh the positive reports of professional therapy and helpful staff against these serious, recurring hygiene and care-related complaints.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional nursing staff
- Effective rehabilitation therapy services
- Clean and well-maintained facility
- Helpful and welcoming front desk team
Concerns
- Presence of bedbugs and roaches in resident rooms (mentioned by 6 reviewers)
- Neglect or slow response to patient call lights/needs (mentioned by 3 reviewers)
- Improper medication management or over-sedation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the front desk team welcomes everyone; how do you ensure that this same level of friendliness extends to the nursing staff during night shifts?
- 2We noticed the facility is very well-maintained; what specific protocols do you have in place to ensure all resident rooms remain consistently clean and pest-free?
- 3How does the nursing team manage medication schedules and monitor for any side effects like over-sedation to ensure residents stay alert and comfortable?
- 4What is the typical response time for a resident pressing their call light, and how do you support the staff to ensure no need goes unmet?
- 5Could you tell us more about the specific programming and specialized support available for residents who require memory care?
- 6In the event of a medical emergency after hours, what is the protocol for communicating with the family and coordinating with outside doctors?
Personalized based on this facility's data
Key Review Excerpts
“I only visited my mother 3 times and everytime I have seen roaches crawling around my mother's bed and in her room. I also seen roaches crawling around in one of the visitors bathroom.”
“My mom has dementia and the over medicated her to keep her quiet so they didn’t have to deal with her. Sent her to the hospital when I called to complain for a Psych evaluation. She had a UTI!”
“The staff here are wonderful and angels taking such good care of my mom. I never had to worry while in their care. Such a hard job and I commend these very special people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered 3 of the 7 deficiencies, including a serious resident rights violation in 2024 that has been corrected. The facility has had recurring issues with resident rights, care planning, and maintaining a safe environment, but most deficiencies were found in 2021-2023 and have correction dates, suggesting recent improvements in care quality.
Feb 5, 2025Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Sep 26, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jul 24, 2023Complaint2
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 23, 2021Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Sep 26, 2024
$8,021
Ownership & Operations
Who Operates This Facility
J F Hawkins Nursing Home
for profit
Chain Affiliation
Prestige Administrative Services
9 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
B&y Healthcare S CORP
Owner · Organization
Cody Healthcare S CORP
Owner · Organization
B&y Trust
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit newberryccrc.com
Medicare data downloads
Original nursing home datasets
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