White Oak Health Campus
Strong Medicare quality ratings; families often praise modern, clean facility. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
White Oak Health Campus is highly regarded for its clean, modern environment and professional staff, making it a strong candidate for those seeking a well-maintained facility. However, given the recent, severe report of neglect regarding personal hygiene, families should conduct unannounced visits and closely monitor the level of daily care provided to their loved ones.
Google Reviews
Google Reviews
24 reviews on Google“White Oak Health Campus is frequently praised for its modern, clean facility and compassionate staff who are noted for their kindness and engagement with residents. However, recent serious allegations regarding neglect and poor hygiene standards in the nursing care department contrast sharply with the otherwise positive feedback from visitors and vendors.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean facility
- Compassionate and friendly staff
- Engaging activities and social events
- Strong reputation among local vendors and hospice professionals
Concerns
- Neglect and poor hygiene standards (failure to assist with personal care)
- Difficult and inefficient phone communication system
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about how modern and clean the facility is; could you show us around the common areas and the resident rooms?
- 2Since we know how important social connection is, what kind of engaging activities or social events do you have planned for the residents this month?
- 3How do you ensure that staff members are able to provide consistent, hands-on assistance with personal care and daily hygiene routines?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5What is the best way for our family to stay in regular contact with the nursing team, and how do you handle updates if we can't reach someone by phone?
- 6We noticed your team is very active in responding to community feedback; how does that culture of listening help improve the daily care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“This is not the first memory care facility for my husband but personnel display more understanding of dementia and compassion than we have experienced.”
“As an outside vendor coming into White Oak I am so impressed with this building and the staff. The building is beautiful and always clean.”
“As a Hospice chaplain, I visit a lot of different assisted living facilities. I can assuredly say that at White Oak, I have found the staff warm, friendly, and genuinely caring every time Im there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Health Campus has 15 deficiencies across three surveys with all issues reportedly corrected by the facility. The most frequent problem areas involve medication management, quality of care, and fire safety systems. While deficiencies recur in medication oversight across multiple surveys, the facility has provided correction dates for all cited issues, suggesting active efforts to address regulatory concerns.
Mar 10, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 12, 2024Routine5
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2023Routine3
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
White Oak Health Campus
government
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 57 of 120
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit whiteoakhc.com
Medicare data downloads
Original nursing home datasets
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