Monticello Healthcare
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Monticello Healthcare is highly regarded for its cleanliness and compassionate staff, making it a strong candidate for long-term or memory care. While the feedback is overwhelmingly positive, we recommend scheduling an in-person tour to observe staff-resident interactions firsthand, as this is the best way to verify the level of care and empathy provided.
Google Reviews
Google Reviews
25 reviews on Google“Monticello Healthcare is generally viewed as a clean and well-maintained facility with a compassionate staff that treats residents with dignity. While the vast majority of reviews are highly positive, citing excellent therapy and attentive care, one historical review highlights significant concerns regarding staff rudeness and a lack of empathy toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective therapy team
- Welcoming and organized environment
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is highly regarded for its therapy team; how do you integrate those services into the daily routines of residents who need ongoing rehabilitation?
- 2With a capacity of 102 residents, what steps are you taking to ensure that each individual receives consistent, personalized attention given the current staffing levels?
- 3I see that you are very active in responding to feedback online; how do you use that family input to continuously improve the quality of care and daily life here?
- 4Regarding the recent health inspection reports, could you walk me through the specific improvements you have implemented to address those findings and ensure a higher standard of care moving forward?
- 5What does a typical day look like for residents in terms of social engagement and activities, and how do you ensure those programs remain consistent throughout the week?
- 6In the event of a medical emergency, what is your protocol for notifying family members, and how does your nursing team coordinate with local hospitals to ensure a smooth transition of care?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team is attentive and responsive, and the support staff consistently goes out of their way to help residents feel at home. The facility is clean, organized, and well‑run.”
“They took great care of my wife Brenda for 1.5 years. Up until my babe went to Heaven 3 weeks ago. Thank you everyone at the home for showing compassion towards my Angel.”
“His comments were, it's clean, doesn't smell, the food is excellent and the care of staff goes above and beyond so many other facilities.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Monticello Healthcare shows concerning patterns with families filing multiple complaints about care quality and pain management across recent years. The facility has persistent issues with basic care delivery, fire safety systems, and medication management that recur across all four surveys from 2023-2024. While all 30 deficiencies have correction dates, the repeated problems in core care areas suggest ongoing challenges with maintaining consistent quality standards.
May 19, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
May 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 16, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 7, 2024Routine13
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have an externally vented heating system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
May 9, 2023Routine9
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Monticello Healthcare
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 41 of 91
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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