White Oak Estates
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
White Oak Estates is highly regarded for its physical therapy and administrative support, making it a strong candidate for short-term rehab. However, families should be vigilant regarding daily nursing care; we recommend asking specifically about CNA-to-patient ratios on weekends and establishing a clear, documented communication plan for medical updates.
Google Reviews
Google Reviews
53 reviews on Google“White Oak Estates receives highly polarized feedback, with many families praising the rehabilitation therapy team and administrative staff for their support during transitions. However, significant concerns exist regarding inconsistent nursing care, inadequate staffing levels on weekends, and poor communication regarding medical status and discharge planning. Families should be aware that while the facility is often commended for its admissions process and physical therapy, several reports cite neglect and lack of responsiveness in daily care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Supportive and responsive administrative/admissions staff
- Clean and well-maintained facility environment
- Compassionate care from specific nursing personnel
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 3 reviewers)
- Poor communication and lack of transparency regarding medical care (mentioned by 3 reviewers)
- Neglect of basic hygiene and patient monitoring (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team ensure that medication changes or new prescriptions are communicated clearly to both the residents and their family members?
- 3With the facility being so well-maintained and clean, what are some of the regular cleaning schedules or protocols in place for the resident rooms?
- 4How does the staff manage resident monitoring and responsiveness during the night shifts or during periods of high activity?
- 5Could you walk us through the process for how the administration handles updates regarding a resident's medical care or changes in their health status?
- 6What kind of social activities or daily outings are available to help residents stay engaged with the community here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so personable and genuinely treats your family member as their own! Especially shoutout to Nurse Jesse who not only took care of my grandmother in making her comfortable, but took the time to comfort my family as well.”
“I was recently here for PT and OT after falling and breaking my femur and I can't say enough about the care I received from all around from the CNA's (especially Shannon and Marissa), Nurses and Social Services . The Pt and Ot services were outstanding and I was more than ready to go home when discharged.”
“There’s one CNA responsible for an entire wing. They only tends to your loved one when it’s their turn. Your loved ones nurse is only there to administer meds.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
White Oak Estates has faced families filing complaints that led to findings of safety hazards, medication management problems, and misuse of resident belongings. The facility shows recurring issues with medication management and safety across multiple surveys, though all deficiencies have reportedly been corrected by the facility.
Mar 5, 2026Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Mar 15, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 23, 2021Routine2
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Apr 26, 2024
$8,827
Ownership & Operations
Who Operates This Facility
White Oak Estates
for profit
Chain Affiliation
White Oak Management
11 facilities nationwide
Chain avg rating: 3.4/5 · Rank 5 of 14
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit whiteoakmanor.com
Medicare data downloads
Original nursing home datasets
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