Wexford House
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High RN turnover (54%)
Below average in TN · Below recommended RN staffing · No penalties on record
What this means for your family
While recent reviews highlight a clean environment and friendly staff, there is a persistent pattern of reports regarding slow response times to call lights and inconsistent patient care. When touring, we strongly recommend asking for specific protocols on how the facility ensures timely assistance for residents on weekends and how they track and prevent the loss of personal belongings.
Google Reviews
Google Reviews
69 reviews on Google“Wexford House receives polarized feedback, with many recent reviewers praising the facility's cleanliness, friendly staff, and efficient new facial-recognition check-in system. However, long-term and critical reviews highlight serious concerns regarding neglect, slow response times for call lights, and inconsistent patient hygiene. Families should be aware that while many find the environment welcoming, others have reported significant lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional staff
- Efficient security and check-in system
- Strong rehabilitation therapy team
Concerns
- Slow response to call lights and bathroom assistance (mentioned by 4 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
- Inconsistent hygiene and patient care (mentioned by 3 reviewers)
- Loss of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility is very well-maintained and clean; what are your specific protocols for ensuring resident rooms and common areas stay that way?
- 2How does the nursing team manage call lights during busy shifts to ensure residents get timely assistance with things like bathroom breaks?
- 3What is the best way for us to stay in regular contact with the care team and receive updates on our loved one's well-being?
- 4Can you tell us more about the rehabilitation therapy team and how they work with residents to improve their mobility?
- 5What is the process for ensuring that residents' personal belongings and items brought from home are kept safe and organized?
- 6How does the facility handle medical emergencies or changes in health status during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“We got my Dad OUT of this rehab center. When I arrived to visit, his help button was ON THE FLOOR!! He could not get any help and they didn't notice I had turned on the light until I walked out to the desk.”
“My mom who is continent and in her right mind would have to wait 30 to 45 min to go to the bathroom and 2 hours one time cause she couldn't get up and down by herself. This is totally unacceptable.”
“The facility is always clean; personnel are professional and attentive. I would recommend Wexford House to others.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wexford House has a concerning pattern of recurring issues across multiple care areas, with families filing complaint reports that led to deficiencies in abuse reporting and medication labeling. The facility shows repeated problems with food service safety, care planning, and medication management across surveys from 2020 to 2025. While all deficiencies have correction dates, the persistence of nutrition and care planning issues suggests ongoing operational challenges families should carefully consider.
Nov 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 18, 2025Routine7
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 20, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 20, 2020Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ownership & Operations
Who Operates This Facility
Wexford House
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 15
Ownership & Management
Owners
Wexford Operations Group Holdco LLC
Owner · Organization
Ballad Health
Owner (parent company) · Organization
Bho Operating Group LLC
Owner (parent company) · Organization
Blue Ridge Medical Management Corporation
Owner (parent company) · Organization
Mountain States Health Alliance
Owner (parent company) · Organization
Labin, Shiya
Owner (parent company)
Neuman, Benjamin
Owner (parent company)
Niederman, Anshel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit wexfordctr.com
Medicare data downloads
Original nursing home datasets
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