Nursing HomeMedicaid Medicare 5-star

Nhc Healthcare, Kingsport

Strong Medicare quality ratings; public reviewers often praise effective rehabilitation therapy. Still worth an in-person visit.

2300 Pavilion Drive, Kingsport, TN 37660|90 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 21 Google reviews

(423) 480-7048 Directions Website

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What this means for your family

Nhc Healthcare, Kingsport has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective rehabilitation therapy and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

24 public Google reviews available

NHC HealthCare Kingsport receives highly polarized feedback, with many families praising the facility for its effective rehabilitation services, clean environment, and helpful staff. However, some reviewers report serious concerns regarding neglect, poor communication, and a perceived focus on profit over patient care. Prospective families should be aware of these conflicting experiences, particularly regarding responsiveness and admission policies.

Quality Themes

Tap a score for details

Strengths

Effective rehabilitation therapy
Clean and well-maintained facility
Helpful and attentive nursing staff
Professional social work and administrative support

Concerns

Neglect and poor hygiene care (mentioned by 2 reviewers)
Focus on profit over patient needs (mentioned by 3 reviewers)
Communication and visitation barriers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 24 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's focus on rehabilitation, how do you ensure that residents receive consistent, hands-on hygiene care and daily assistance alongside their therapy sessions?
2How does your team proactively communicate with families regarding changes in a resident's care plan or health status to ensure we stay well-informed?
3With a 4-star staffing rating, what specific steps are taken to ensure that individual patient needs remain the priority during busy shifts?
4Could you walk us through the process for addressing and resolving any family concerns or feedback regarding daily care standards?
5What types of social activities or community engagement programs are available to keep residents active and connected throughout the week?
6In the event of a medical emergency, what is your protocol for stabilizing a resident and coordinating with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“My dad of 88 years old was just released from NHC 2 weeks ago. He was in there approximately 6 weeks, the care he received was outstanding. The facility itself was always clean, they kept dad's room clean.”

Long-term resident's family · 2023★★★★★

“The NHC team took very good care of my stepmother as she recovered from a broken hip. Aaron Wood, a social worker there, was extremely responsive and either always answered his phone immediately or quickly returned phone calls.”

Long-term resident's family · 2022★★★★★

Source: 24 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.82hrs

Registered nurses for medical care

Total Nursing

4.53hrs

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

35%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility17.6%

Better than Avg

Here

17.6%

19.5%

31.7%

Sullivan

35.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

89.4%

Sullivan

89.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility7.0%

Better than Avg

Here

7.0%

15.4%

16.8%

Sullivan

14.7%

Residents with depression symptoms

↓ Lower is better

This Facility5.7%

Better than Avg

Here

5.7%

12.8%

13.8%

Sullivan

14.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose walking got worse

↓ Lower is better

This Facility20.2%

Mixed vs Avgs

Here

20.2%

14.1%

17.2%

Sullivan

22.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Sullivan

98.5%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

82.0%

79.3%

Sullivan

74.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

79.8%

Sullivan

85.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.7%

Sullivan

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

4findings in history

Latest survey: 2 · well below TN avg (5.9)

This facility has a clean inspection record with only 3 minor deficiencies across 2 surveys, all corrected by the provider. The main recurring issue involves food safety and dietary services, appearing in both 2018 and 2023 inspections. A minor housekeeping issue with waste receptacles was also noted in 2023. The low deficiency count and correction of all issues suggests reasonable care standards.

May 28, 2026Routine2 findings

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Sep 7, 2023Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Healthcare, Kingsport

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

69 facilities nationwide

Chain avg rating: 3.9/5 · Rank 1 of 65 (Highest rating)

Ownership & Management

Owners

National Healthcare Corporation

Owner · Organization

99%

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Key personnel

Nason Jr., HowardManaging Control - Governing BodyNason Jr., HowardOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerAdams, DonManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(423) 480-7048

nhccare.com

2300 Pavilion Drive

Kingsport, TN 37660

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

21 reviews from families & visitors

Official Website

Visit nhccare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.