Nursing HomeMedicaid Top Rated

Nhc Healthcare, Kingsport

Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.

2300 Pavilion Drive, Kingsport, TN 37660|90 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 21 Google reviews

(423) 480-7048 Directions Website

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What this means for your family

This facility is highly regarded for its physical therapy and rehabilitation programs, making it a strong candidate for post-surgical recovery. However, families should be aware of reports regarding inconsistent communication and potential neglect; we recommend conducting a thorough tour and asking specifically about their protocols for patient hygiene and family visitation.

Google Reviews

21 reviews on Google

“NHC HealthCare Kingsport receives highly polarized feedback, with many families praising the facility for its effective rehabilitation services, clean environment, and helpful staff. However, some reviewers report serious concerns regarding neglect, poor communication, and a perceived focus on profit over patient care. Prospective families should be aware of these conflicting experiences, particularly regarding responsiveness and admission policies.”

Quality Themes

Tap a score for details

Strengths

Effective rehabilitation therapy
Clean and well-maintained facility
Helpful and attentive nursing staff
Professional social work and administrative support

Concerns

Neglect and poor hygiene care (mentioned by 2 reviewers)
Focus on profit over patient needs (mentioned by 3 reviewers)
Communication and visitation barriers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 24 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's focus on rehabilitation, how do you ensure that residents receive consistent, hands-on hygiene care and daily assistance alongside their therapy sessions?
2How does your team proactively communicate with families regarding changes in a resident's care plan or health status to ensure we stay well-informed?
3With a 4-star staffing rating, what specific steps are taken to ensure that individual patient needs remain the priority during busy shifts?
4Could you walk us through the process for addressing and resolving any family concerns or feedback regarding daily care standards?
5What types of social activities or community engagement programs are available to keep residents active and connected throughout the week?
6In the event of a medical emergency, what is your protocol for stabilizing a resident and coordinating with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“My dad of 88 years old was just released from NHC 2 weeks ago. He was in there approximately 6 weeks, the care he received was outstanding. The facility itself was always clean, they kept dad's room clean.”

Long-term resident's family · 2023★★★★★

“The NHC team took very good care of my stepmother as she recovered from a broken hip. Aaron Wood, a social worker there, was extremely responsive and either always answered his phone immediately or quickly returned phone calls.”

Long-term resident's family · 2022★★★★★

“My father went there three times after a stay in the hospital to get stronger and be able to transfer safely... They needed a bed again and they turned him down because he requires “more work” than the average patient.”

Long-term resident's family · 2025★☆☆☆☆

Source: 21 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.74hrs

99%

Registered nurses for medical care

Total Nursing

4.22hrs

All nurses + aides combined

Staff Turnover

35%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility18.9%

Better than Avg

Here

18.9%

19.5%

31.9%

Sullivan

28.0%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility8.5%

Better than Avg

Here

8.5%

15.4%

16.9%

Sullivan

19.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

89.5%

Sullivan

93.9%

😔

Residents with depression symptoms

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

12.1%

12.9%

Sullivan

14.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility23.0%

Worse than Avg

Here

23.0%

15.3%

18.5%

Sullivan

19.4%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.5%

Sullivan

95.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

81.8%

79.4%

Sullivan

71.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

79.7%

79.8%

Sullivan

73.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

1.6%

Sullivan

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (5.9)

This facility has a clean inspection record with only 3 minor deficiencies across 2 surveys, all corrected by the provider. The main recurring issue involves food safety and dietary services, appearing in both 2018 and 2023 inspections. A minor housekeeping issue with waste receptacles was also noted in 2023. The low deficiency count and correction of all issues suggests reasonable care standards.

Sep 7, 2023Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0754Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

Dec 18, 2018Routine1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nhc Healthcare, Kingsport

Organization Type

for profit

Chain Affiliation

Chain Name

National Healthcare Corporation

Chain Size

68 facilities nationwide

Chain avg rating: 3.9/5 · Rank 14 of 65 (Best)

Ownership & Management

Owners

National Healthcare Corporation

Owner · Organization

99%

Morgan Stanley Institutional Advisors LLC

Owner (parent company) · Organization

Key personnel

Nason Jr., HowardManaging Control - Governing BodyNason Jr., HowardOfficer / DirectorNational Healthcare CorporationManagerNhc-Op LpManagerAdams, DonManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(423) 480-7048

nhccare.com

2300 Pavilion Drive

Kingsport, TN 37660

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

21 reviews from families & visitors

Official Website

Visit nhccare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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