Wetumpka Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (15 vs median 3.0)
- High staff turnover (57%)
- High RN turnover (71%)
Bottom 25% in AL · Below recommended RN staffing · Worst in NHS MANAGEMENT chain · No penalties on record
What this means for your family
While some families report positive experiences with therapy and end-of-life care, the recurring reports of poor hygiene, roaches, and neglect are critical red flags. If you are considering this facility, we strongly recommend an unannounced visit to inspect the cleanliness of the rooms and observe staff-to-resident interactions firsthand.
Google Reviews
Google Reviews
47 reviews on Google“Wetumpka Health and Rehabilitation receives highly polarized feedback, with some families praising the compassionate staff and effective therapy, while others report severe neglect and hygiene issues. Critical concerns consistently include understaffing, poor facility cleanliness, and difficulties with administrative communication. Families should be aware that experiences appear to vary significantly, with some residents thriving while others face serious quality-of-care challenges.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy programs
- Helpful admissions and administrative support
- Regular activity programming for residents
Concerns
- Severe understaffing leading to neglect (mentioned by 5 reviewers)
- Poor facility hygiene and cleanliness (roaches, filth) (mentioned by 4 reviewers)
- Inadequate communication from administration (mentioned by 3 reviewers)
- Missing or stolen personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With 121 residents, what specific protocols do you have in place to ensure consistent room cleanliness and hygiene throughout the facility?
- 3Could you walk me through your current staffing model and how you ensure that residents receive timely attention during peak hours?
- 4I understand that personal belongings can sometimes be a concern in a shared living environment; what systems do you have in place to help residents keep track of their personal items?
- 5Given the recent focus on your rehabilitation programs, how do you integrate those therapy goals into the residents' daily activity schedules?
- 6Since communication is so vital for families, what is your standard process for keeping us updated on our loved one's health status and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“He came out in a wheelchair this experience with Wetumpka Health and rehabilitation LLC. was horrible ! Did I mention it was horrible and incredibly nasty he sat in his own excrement for hours before someone would change him if at all..”
“The room was filthy with food and bugs in the windowsills, bathroom needed repairs and not to mention the video I have of the roach bugs! I witnessed used dirty gloves lying arou”
“The nurses and CNAs for the most part were attentive to her needs and tried to keep her as comfortable as possible. Wesley, one of the floor nurses, was exceptional in his knowledge and devotion to his patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families filed complaints about Wetumpka Health and Rehabilitation, leading to findings involving food safety and dialysis care issues in December 2023. The facility has recurring problems with nutrition and dietary services, care planning and assessments, and medication management across surveys from 2019 to 2023. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests potential ongoing quality concerns families should investigate further.
Dec 7, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Dec 7, 2023Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jan 27, 2022Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 25, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Wetumpka Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 43 (Worst)
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit wetumpkahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.