Westwood Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
Below average in TN · Below recommended RN staffing · Below chain average · $9,620 in fines · Abuse citation
What this means for your family
This facility is highly regarded for its therapy team and clean environment, which many families find comforting. However, given reports of inconsistent care and administrative friction, we recommend you observe the facility during off-hours and ask specifically about their process for communicating medical changes to family members.
Google Reviews
Google Reviews
20 reviews on Google“Westwood Nursing and Rehabilitation receives high praise for its nursing staff and therapy department, with many families noting a compassionate, family-like atmosphere. However, there are significant concerns regarding management's communication, administrative interference in family dynamics, and reports of inconsistent care due to potential understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Highly regarded therapy department
- Clean and well-maintained facility environment
- Strong, long-tenured staff presence
Concerns
- Understaffing leading to missed meals and delayed assistance (mentioned by 2 reviewers)
- Management interference in family dynamics and poor administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that the therapy department is highly regarded here, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed some concerns regarding meal service; could you walk me through how you ensure residents receive timely assistance and support during dining hours?
- 3Communication is very important to our family; what is the standard process for keeping us updated on changes in care or medication management?
- 4With the current staffing levels, what specific protocols do you have in place to ensure that residents receive prompt attention when they call for help?
- 5How does your administrative team handle concerns or feedback from families to ensure that everyone feels heard and involved in their loved one's care?
- 6Since health and safety are top priorities, what specific steps have been taken recently to address the areas identified in your latest state inspections?
Personalized based on this facility's data
Key Review Excerpts
“First off when considering a place for our mother, walking through the door we were pleasantly surprised it didn't smell like a Residential Care facility. The residents that where in the sitting area where clean and when one was distressed the staff where quick to assist and comfort them.”
“Therapy department may be the best in Tennessee along with an incredibly caring nursing staff!”
“While my mother was staying at this facility, she could hardly ever even get a nurse to help her,t hey just wonder around like they don't have anything to do. They forgot to bring my mother breakfast and lunch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered an investigation revealing serious concerns about resident protection and abuse reporting, alongside facility safety issues including fire safety systems, infection control, and food safety. The main problem areas were resident protection from abuse and neglect, fire safety systems, and general facility safety standards. All deficiencies have been corrected by the provider, though the complaint-triggered abuse protection issues represent significant red flags that families should discuss directly with facility leadership.
Jun 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 14, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jun 18, 2025
$9,620
Ownership & Operations
Who Operates This Facility
Westwood Nursing and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 233 of 328
Ownership & Management
Owners
Rocky Top Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit westwoodrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.