Decatur County Healthcare
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
The physical therapy department is a clear strength, making this a potential option for short-term rehabilitation. However, you should be very cautious regarding long-term placement; please observe the facility during off-hours and ask management directly about their specific plan for addressing the consistent understaffing issues mentioned by multiple families.
Google Reviews
Google Reviews
11 reviews on Google“Decatur County Healthcare receives praise for its professional physical therapy team and clean facility environment, with specific recognition for the housekeeping and laundry departments. However, multiple families report significant concerns regarding chronic understaffing, which leads to delayed responses to call lights, late medication administration, and inconsistent hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Clean, well-maintained facility
- Efficient laundry services
- Professional and friendly staff interactions
Concerns
- Chronic understaffing leading to delayed care (mentioned by 3 reviewers)
- Delayed response to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those services into a resident's daily routine to ensure they stay active?
- 2I noticed some families have mentioned wait times when requesting assistance; what is your current process for monitoring and responding to call lights in a timely manner?
- 3Could you walk me through the current staffing model during evening and weekend shifts to ensure residents receive consistent attention?
- 4I see that dining and nutrition are areas you are looking to improve; what changes or updates are being made to the meal service to better meet resident preferences?
- 5How does your nursing team coordinate with outside pharmacies and physicians to ensure accuracy and safety in medication management?
- 6I appreciate that you actively engage with online feedback; how do you use family input to make tangible improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“Most of the CNAs do a great job and deserve a 5 star rating but because many times they are working short staffed, it’s impossible to for them to do all that needs to be done.”
“Understaffed. Meds late. Didn't answer the call lights. PT was great.”
“They need assistance to get to bathroom. Takes aid forever to get there. PT people have been great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Decatur County Healthcare shows recurring issues in food safety, medication labeling, and fire safety systems across multiple surveys, with food safety problems persisting from 2022 through 2024. While all deficiencies have correction dates, the pattern of repeat violations in critical areas like nutrition and pharmacy services suggests ongoing operational challenges that families should consider when evaluating this facility.
Dec 10, 2025Routine2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 31, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 17, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Decatur County Healthcare
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 113 of 328
Ownership & Management
Owners
Rocky Top Healthcare LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit decaturhealthcare.com
Medicare data downloads
Original nursing home datasets
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