Westwind Memory Care
Families consistently rate this highly — reviewers highlight high-quality, home-cooked meals. Schedule a visit to confirm the fit.
based on 7 Google reviews
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What this means for your family
While the facility has a history of providing excellent meals and attentive care, the most recent review presents a critical warning regarding staffing and fall risks. Families should prioritize an in-person visit to observe staffing levels and ask specifically about their protocols for residents with high fall risks.
Google Reviews
Google Reviews
7 reviews on Google“Families may find comfort in the facility's high-quality dining and knowledgeable staff, as noted by long-term residents' families. However, a recent and critical review highlights severe concerns regarding inadequate staffing levels and resident safety following a fatal fall.”
Quality Themes
Tap a score for detailsStrengths
- High-quality, home-cooked meals
- Knowledgeable and attentive staff
- Beautifully maintained building
- Supportive management and advocacy
Concerns
- Inadequate staffing levels leading to safety risks
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details from the reviews, such as mentioning family members or specific praise. They maintain a professional and empathetic tone, particularly when addressing negative feedback or loss.
Questions for Your Tour
- 1We've heard wonderful things about the home-cooked meals here; could you tell us more about the daily menu and how much input residents have in their dining experience?
- 2The building looks beautifully maintained; how does the staff ensure the environment stays safe and engaging for residents with memory loss?
- 3We noticed the management is very active in communicating with the community; how does the leadership team typically share updates or concerns with families?
- 4With a cozy community of 59 residents, how do you ensure there is enough staff available to provide attentive, one-on-one care during busier times of the day?
- 5What kind of daily activities or social programs are available to help residents stay connected and active?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The medical care provided was reliable and effective, and the home-cooked meals—prepared with fresh ingredients—were outstanding.”
“The building is gorgeous and the staff is very knowledgeable and attentive. They helped us with the transition and even worked as advocates for us.”
“If your loved one needs help dressing, is at risk for falling, needs help to the bathroom, this is not facility I would recommend.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Dec 15, 2025ComplaintClean
The facility underwent a required 1-year inspection and was found to be clean, safe, sanitary, and in good repair. The report explicitly states that no deficiencies were cited during this visit per California Code of Regulations Title 22.
Dec 15, 2025InspectionClean
The facility underwent a required 1-year inspection and was found to be clean, safe, sanitary, and in good repair. The report explicitly states that no deficiencies were cited during this visit per California Code of Regulations Title 22.
Mar 20, 2025ComplaintClean
This report details an investigation into a complaint alleging staff restricted a resident's airway, causing loss of consciousness. The investigation found insufficient evidence to substantiate the allegations. Crucially, the report explicitly states that no deficiencies were cited under California Code of Regulations Title 22.
Jan 7, 2025ComplaintClean
This report details a complaint investigation regarding staff failure to meet hygiene needs and administer medication as prescribed. Although allegations were made, the investigation concluded that there was not a preponderance of evidence to prove the alleged violations occurred. Consequently, no deficiencies were cited under California Code of Regulations Title 22.
Dec 3, 2024InspectionClean
The facility underwent an unannounced annual inspection. While general areas like kitchen supplies, emergency preparedness, and resident room conditions were satisfactory, deficiencies were noted regarding staff record keeping. Specifically, two staff files were missing current CPR/First Aid training documentation.
Sep 19, 2024ComplaintClean
This report details a complaint investigation conducted on 9/19/2024 regarding allegations of inadequate staff training. The investigation found that there was not a preponderance of evidence to prove the alleged violation, leading to the allegation being deemed UNSUBSTANTIATED.
Sep 19, 2024ComplaintClean
This report details a complaint investigation conducted on 9/19/2024 regarding allegations of inadequate staff training. The investigation found that there was not a preponderance of evidence to prove the alleged violation, leading to the allegation being deemed UNSUBSTANTIATED.
Sep 19, 2024ComplaintClean
This report details a complaint investigation conducted on 9/19/2024 regarding allegations of inadequate staff training. The investigation found that there was not a preponderance of evidence to prove the alleged violation, leading to the allegation being deemed UNSUBSTANTIATED.
Ownership & Operations
Who Operates This Facility
Seasons Mgt; Sm Santa Cruz Memory; Amv Capital Grp
STEVEN SILACCI
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit westwindmemorycare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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