Westview Health Care Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and cna staff. Still worth an in-person visit.
based on 117 Google reviews
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What this means for your family
Westview is highly regarded for its warm, professional staff and effective rehabilitation programs, making it a strong candidate for recovery. However, given past reports of pressure ulcers, we strongly recommend asking the clinical team about their specific protocols for skin integrity and turning schedules during your facility tour.
Google Reviews
Google Reviews
117 reviews analyzed“Westview Health Care Center is widely praised for its compassionate nursing staff, effective rehabilitation services, and clean, welcoming environment. While the vast majority of feedback is highly positive, there are serious historical concerns regarding wound care management that families should investigate during their tour.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive and professional administration
Concerns
- Development of pressure ulcers (bed sores) during rehabilitation stays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to feedback online; how does that open communication style translate into your daily interactions with families?
- 2Given the facility's strong reputation for physical and occupational therapy, how do you tailor those programs to ensure residents remain mobile and comfortable during their stay?
- 3With your 3-star staffing rating, what specific steps are you taking to ensure that every resident receives consistent, hands-on attention throughout the day and night?
- 4We understand that skin integrity can be a challenge during recovery; what is your proactive protocol for monitoring and preventing pressure ulcers for residents with limited mobility?
- 5What kind of social activities or community events do you have planned for this month that encourage residents to connect with one another?
- 6In the event of a sudden medical change, what is your process for evaluating the resident and communicating those updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The Nursing and CNA staff is extremely caring and professional. The Physical Therapy team exceeded all my expectations. They are genuinely concerned about the recovery process and incredibly motivational.”
“My husband has really enjoyed his 3 weeks at Westview- Saddle Ridge. He has regained strength through his daily work with Physical Therapy and gained weight with the meals and extra snacks they provided him.”
“Families are supported with clear communication and updates and are welcomed by the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies, including serious issues with failing to report suspected abuse and not properly notifying families about resident situations. The facility has recurring problems with resident rights, food safety, and fire safety systems across multiple surveys. While all deficiencies show correction dates, the pattern of complaints and repeated issues in critical care areas warrants careful consideration during your visit.
Nov 2, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 2, 2023Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jul 12, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 22, 2022Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Westview Health Care Center
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 45 of 194 (Best)
Ownership & Management
Owners
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit westviewhealthcarecenterwy.com
Medicare data downloads
Original nursing home datasets
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