Westview Health Care Center
Strong Medicare quality ratings; families often praise highly effective physical and aquatic therapy. Still worth an in-person visit.
based on 86 Google reviews

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What this means for your family
Westview is highly regarded for its physical and aquatic therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of recurring reports regarding poor communication and inconsistent nursing care; we recommend scheduling frequent visits and maintaining direct contact with the nursing supervisor to ensure your loved one's needs are met.
Google Reviews
Google Reviews
86 reviews on Google“Westview Health Care Center receives high praise for its rehabilitation and physical therapy services, with many patients noting significant recovery progress and professional, knowledgeable therapists. However, some families have reported serious concerns regarding communication, inconsistent nursing care, and staff responsiveness, particularly during end-of-life care or when addressing specific medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and aquatic therapy
- Professional and knowledgeable rehabilitation staff
- Clean and well-maintained facility
- Compassionate care for short-term recovery
Concerns
- Poor communication with family members regarding patient health status (mentioned by 3 reviewers)
- Inconsistent nursing care and lack of bedside manner (mentioned by 3 reviewers)
- Staff responsiveness and availability (call buttons/phone calls) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 90 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you ensure that same level of attentive, personalized care carries over into daily nursing support and bedside interactions?
- 2I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one’s health status and daily progress?
- 3With 26 recent state violations, what specific steps or new protocols has the leadership team implemented to improve the facility's overall compliance and quality of care?
- 4How do you manage medication administration to ensure accuracy and consistency for residents, especially during shift changes?
- 5Could you walk me through your process for responding to call lights and urgent requests to ensure residents feel supported and heard in a timely manner?
- 6Beyond the excellent physical and aquatic therapy programs, what social or recreational activities are available to help residents feel engaged and part of a community during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The indoor rehab pool with built-in treadmill is priceless. I significantly accelerated my recovery process due to the A-M-A-Z-I-N-G Physical & Occupational & Aquatics therapists.”
“Westview was the wonderful home that helped us provide medical care for our Beloved Mother with such supporting, caring, loving staff.....our family will always hold them in our hearts”
“I am not impressed with this place at all. It seems there is never enough staff, no one informs people who are on the list to be given information about a patient and they don’t notify the doctor of things going on when their patients are sick.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westview Health Care Center has a concerning pattern of widespread deficiencies, with families filing at least one complaint about misuse of residents' belongings. The facility shows recurring issues with staff training, care planning, and fire safety systems across multiple surveys. While all deficiencies report correction dates, the breadth of problems—spanning basic resident care, safety protocols, and administrative oversight—suggests significant operational challenges that families should carefully consider.
Nov 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Feb 3, 2025Routine31
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Resident Rights Deficiencies
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Infection Control Deficiencies
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Administration Deficiencies
Provide training in compliance and ethics.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Oct 3, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Dec 5, 2019Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Ownership & Operations
Who Operates This Facility
Westview Health Care Center
for profit
Ownership & Management
Owners
Czermak, Chaim
Owner
Czermak, Marvin
Owner
Katz, Isabelle
Owner
Katz, Maurice
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit westviewhcc.com
Medicare data downloads
Original nursing home datasets
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