See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Westview Health Care Center

Strong Medicare quality ratings; families often praise highly effective physical and aquatic therapy. Still worth an in-person visit.

150 Ware Rd, Dayville · Dayville, CT 06241103 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 86 Google reviews

5
4
3
2
1
Westview Health Care Center Nursing Home in Dayville, CT — Street View
Street View

Watch Westview Health Care Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Westview is highly regarded for its physical and aquatic therapy programs, making it a strong candidate for short-term rehabilitation. However, families should be aware of recurring reports regarding poor communication and inconsistent nursing care; we recommend scheduling frequent visits and maintaining direct contact with the nursing supervisor to ensure your loved one's needs are met.

Google Reviews

Google Reviews

86 reviews on Google
Westview Health Care Center receives high praise for its rehabilitation and physical therapy services, with many patients noting significant recovery progress and professional, knowledgeable therapists. However, some families have reported serious concerns regarding communication, inconsistent nursing care, and staff responsiveness, particularly during end-of-life care or when addressing specific medical needs.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and aquatic therapy
  • Professional and knowledgeable rehabilitation staff
  • Clean and well-maintained facility
  • Compassionate care for short-term recovery

Concerns

  • Poor communication with family members regarding patient health status (mentioned by 3 reviewers)
  • Inconsistent nursing care and lack of bedside manner (mentioned by 3 reviewers)
  • Staff responsiveness and availability (call buttons/phone calls) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(27)'21(10)'23(15)'25(2)'26(3)

Distribution · 90 analyzed

5
61
4
13
3
5
2
1
1
10

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's strong reputation for rehabilitation, how do you ensure that same level of attentive, personalized care carries over into daily nursing support and bedside interactions?
  • 2I noticed your team is very active in responding to online feedback; what is the best way for families to stay in the loop regarding their loved one’s health status and daily progress?
  • 3With 26 recent state violations, what specific steps or new protocols has the leadership team implemented to improve the facility's overall compliance and quality of care?
  • 4How do you manage medication administration to ensure accuracy and consistency for residents, especially during shift changes?
  • 5Could you walk me through your process for responding to call lights and urgent requests to ensure residents feel supported and heard in a timely manner?
  • 6Beyond the excellent physical and aquatic therapy programs, what social or recreational activities are available to help residents feel engaged and part of a community during their stay?

Personalized based on this facility's data


Key Review Excerpts

The indoor rehab pool with built-in treadmill is priceless. I significantly accelerated my recovery process due to the A-M-A-Z-I-N-G Physical & Occupational & Aquatics therapists.

Rehab patient · 2021★★★★★

Westview was the wonderful home that helped us provide medical care for our Beloved Mother with such supporting, caring, loving staff.....our family will always hold them in our hearts

Long-term resident's family · 2019★★★★★

I am not impressed with this place at all. It seems there is never enough staff, no one informs people who are on the list to be given information about a patient and they don’t notify the doctor of things going on when their patients are sick.

Family member · 2020☆☆☆☆
Source: 86 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.00hrs
OK
Registered nurses for medical care
Total Nursing
3.99hrs
97%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
25%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
12.1%
CT
19.7%
Northeastern ct
12.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CT
88.0%
Northeastern ct
95.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.5%
CT
17.8%
Northeastern ct
23.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.2%
Mixed vs Avgs
Here
20.2%
US
19.4%
CT
24.9%
Northeastern ct
27.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.3%
CT
17.4%
Northeastern ct
18.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
CT
93.5%
Northeastern ct
97.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CT
71.0%
Northeastern ct
84.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.0%
Better than Avg
Here
93.0%
US
79.8%
CT
69.7%
Northeastern ct
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CT
1.5%
Northeastern ct
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
Well above state avg (12.8)
1 complaint-triggered

Westview Health Care Center has a concerning pattern of widespread deficiencies, with families filing at least one complaint about misuse of residents' belongings. The facility shows recurring issues with staff training, care planning, and fire safety systems across multiple surveys. While all deficiencies report correction dates, the breadth of problems—spanning basic resident care, safety protocols, and administrative oversight—suggests significant operational challenges that families should carefully consider.

Nov 26, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Feb 3, 2025Routine
31
0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0840Potential for harm · IsolatedCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0841Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0945Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0946Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide training in compliance and ethics.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0949Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide behavior health training consistent with the requirements and as determined by a facility assessment.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Oct 3, 2022Routine
6
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Dec 5, 2019Routine
4
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Westview Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Czermak, Chaim

Owner

50%

Czermak, Marvin

Owner

25%

Katz, Isabelle

Owner

13%

Katz, Maurice

Owner

13%

Key personnel

Panteleakos, DavidW-2 Managing EmployeeCzermak, ChaimOfficer / DirectorCzermak, MarvinOfficer / DirectorKatz, IsabelleOfficer / DirectorKatz, MauriceOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call