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Public Google reviewers rate this highly and often mention exceptional and attentive staff members. Schedule a visit to confirm the fit.
based on 38 Google reviews
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Public Google reviewers rate Westmont of Carmel Valley highly. Reviewers highlight: exceptional and attentive staff members, beautiful, modern, and well-maintained facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Westmont of Carmel Valley is highly regarded for its beautiful, resort-like facilities and an exceptionally warm, professional staff that many families describe as feeling like family. While most reviewers praise the high quality of care and vibrant activities, one critical review warns of serious issues regarding neglect and inadequate staffing for residents with special needs.
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Key Review Excerpts
“My in-laws have been at Westmont Carmel Valley for 5 months and have settled into this beautiful community. There is Physical Therapy available on site, which is very convenient.”
“However, after only 2 months at the facility, we had to move him out due to neglect and inadequate staffing that led to serious health issues for him.”
“We had to make the difficult decision to move our parents from assisted living into a memory care. I looked at several places and ultimately chose Westmont because of how the staff treated a friend who was living in memory care there”
Source: CA Community Care Licensing Division
FACILITY EVALUATION REPORT
The inspection was an unannounced Case Management visit. The primary deficiency cited relates to the failure to properly transfer criminal record clearances for two staff members, which constitutes a Type A violation posing an immediate risk. The facility was advised to update its roster and submit proof of compliance by the specified due date.
FACILITY EVALUATION REPORT
The facility underwent an unannounced Case Management - Incident visit following a resident's death. The Licensing Program Analyst conducted a brief tour and welfare check, finding no immediate safety concerns. No deficiencies were observed or cited during this visit.
This report details the findings of a complaint investigation regarding allegations of insufficient food quantity for a resident. The investigation, which included facility tours, record reviews, and staff interviews, found no evidence to support the complaint allegation.
The facility underwent an unannounced Required 1 year Annual Visit. The inspection noted that the facility was clean, well-maintained, and free from safety hazards. Overall, the facility was found to comply with all licensing regulations.
COMPLAINT INVESTIGATION REPORT
The investigation substantiated allegations regarding medication administration errors. Specifically, deficiencies were cited for not ensuring medications were administered exactly as prescribed and for failing to accurately maintain medication dose records. Both cited deficiencies are classified as Type B non-compliance issues.
Westmont Lving INC. Wm Carmel Valley Mgr Gp LLC CA
BOEDDEKER, ALLEN
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Google Reviews
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Official Website
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