Westmont of Carmel Valley
Families consistently rate this highly — reviewers highlight exceptional and attentive staff members. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a high-end, resort-style environment with a staff that goes above and beyond. However, if your loved one has significant medical or mobility needs, you should conduct a thorough investigation into their staffing levels for specialized care, as one family reported a failure to meet promised care requirements.
Google Reviews
Google Reviews
33 reviews on Google“Westmont of Carmel Valley is highly regarded for its beautiful, resort-like facilities and an exceptionally warm, professional staff that many families describe as feeling like family. While most reviewers praise the high quality of care and vibrant activities, one critical review warns of serious issues regarding neglect and inadequate staffing for residents with special needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional and attentive staff members
- Beautiful, modern, and well-maintained facilities
- Engaging activities and lifestyle programming
- Convenient on-site amenities like physical therapy
Concerns
- Inadequate staffing leading to neglect for high-needs residents
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how well-maintained and modern the facility looks; how often do you perform routine upkeep to keep the building in this condition?
- 2We've heard great things about the lifestyle programming here; could you walk us through some of the specific activities or social outings available for residents?
- 3With the on-site physical therapy available, how closely do the therapists work with the assisted living staff to support a resident's mobility goals?
- 4How do you ensure that residents with more intensive or high-level daily care needs receive consistent, attentive support during busy shifts?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting a resident immediate care?
- 6I noticed you engage with your community online; how does the management team typically communicate important facility updates or changes to the families?
Personalized based on this facility's data
Key Review Excerpts
“The staff are so nice and they are second to none!”
“My in-laws have been at Westmont Carmel Valley for 5 months and have settled into this beautiful community. There is Physical Therapy available on site, which is very convenient.”
“However, after only 2 months at the facility, we had to move him out due to neglect and inadequate staffing that led to serious health issues for him.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 7, 2026OtherClean
FACILITY EVALUATION REPORT
Mar 4, 2026OtherClean
The inspection was an unannounced Case Management visit. The primary deficiency cited relates to the failure to properly transfer criminal record clearances for two staff members, which constitutes a Type A violation posing an immediate risk. The facility was advised to update its roster and submit proof of compliance by the specified due date.
Nov 13, 2025InspectionClean
FACILITY EVALUATION REPORT
Jul 21, 2025OtherClean
The facility underwent an unannounced Case Management - Incident visit following a resident's death. The Licensing Program Analyst conducted a brief tour and welfare check, finding no immediate safety concerns. No deficiencies were observed or cited during this visit.
May 13, 2025ComplaintClean
This report details the findings of a complaint investigation regarding allegations of insufficient food quantity for a resident. The investigation, which included facility tours, record reviews, and staff interviews, found no evidence to support the complaint allegation.
Nov 22, 2024InspectionClean
The facility underwent an unannounced Required 1 year Annual Visit. The inspection noted that the facility was clean, well-maintained, and free from safety hazards. Overall, the facility was found to comply with all licensing regulations.
Nov 19, 2024ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 24, 2024ComplaintClean
The investigation substantiated allegations regarding medication administration errors. Specifically, deficiencies were cited for not ensuring medications were administered exactly as prescribed and for failing to accurately maintain medication dose records. Both cited deficiencies are classified as Type B non-compliance issues.
Ownership & Operations
Who Operates This Facility
Westmont Lving INC. Wm Carmel Valley Mgr Gp LLC CA
BOEDDEKER, ALLEN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit westmontliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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