Nursing Home Top Rated

Westminster St Augustine

Strong Medicare quality ratings; families often praise vibrant, active social community. Still worth an in-person visit.

230 Towerview Drive, Saint Augustine, FL 32092|30 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 66 Google reviews

(904) 940-4801 Directions Website

Street View

Watch Westminster St Augustine

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Westminster St. Augustine is highly recommended for independent living due to its active social calendar and beautiful grounds. However, families considering the skilled nursing or rehab units should conduct a thorough tour and ask pointed questions about nurse-to-patient ratios and fall prevention protocols, as some families have reported concerns in these areas.

Google Reviews

66 reviews on Google

“Westminster St. Augustine is a highly regarded Life Plan Community that residents praise for its active lifestyle, beautiful campus, and friendly atmosphere. While independent living residents consistently report high satisfaction with the amenities and social opportunities, some families of those in skilled nursing and rehab have raised concerns regarding patient safety, staffing responsiveness, and billing transparency.”

Quality Themes

Tap a score for details

Strengths

Vibrant, active social community
Well-maintained, beautiful campus
Friendly and professional staff
Diverse range of activities and events

Concerns

Inadequate supervision and safety in skilled nursing/rehab (mentioned by 2 reviewers)
Poor responsiveness of nursing staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 70 analyzed

⚡12 reviews posted between Jul 16, 2025 – Jul 18, 2025 · 11 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It is wonderful to see how beautiful and well-maintained the campus is; what are some of the favorite outdoor spots for residents to enjoy?
2We noticed how much you engage with your community online; how does the staff typically communicate important updates or daily happenings to families?
3With such a vibrant social community here, what does a typical week of activities and special events look like for the residents?
4How do you ensure that residents receiving skilled nursing or rehab care are closely monitored and supervised by the team throughout the day?
5In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and providing care?
6How do you support your nursing staff to ensure they can remain responsive to residents' needs, especially during busier shifts?

Personalized based on this facility's data

Key Review Excerpts

“The staff has always been professional with a kind and playful demeanor. The facility creates a homey environment with so many challenging and fun activities that I happily join in on during my visits with mom.”

Long-term resident's family · 2024★★★★★

“The nursing and CNAs have all been caring and concerned while also showing compassion to my mom as well as myself. The facility is clean and welcoming.”

Memory care family member · 2024★★★★★

“My husband and I moved to Westminster St Augustine in November. We echo the positive comments in other reviews. The friendliness, the beautiful campus, the plethora of activities and for us the relaxing atmosphere and the great food in the dining room.”

Independent living resident · 2025★★★★★

Source: 66 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

4.38hrs

All nurses + aides combined

Staff Turnover

22%

Lower is better (< 30% = good)

RN Turnover

14%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 11 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.6%

Better than Avg

Here

3.6%

12.1%

4.1%

St. johns

4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility18.1%

Mixed vs Avgs

Here

18.1%

19.4%

11.5%

St. johns

9.9%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

St. johns

97.1%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

4.9%

4.7%

St. johns

2.6%

⚠️

Residents who fell and were seriously hurt

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

3.2%

2.6%

St. johns

4.1%

🦠

Residents who got a urinary tract infection

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

0.7%

St. johns

1.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

St. johns

92.4%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

St. johns

93.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

St. johns

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (7.3)

Westminster St Augustine has 14 federal deficiencies across two surveys, with all issues reportedly corrected. The most recent survey in August 2025 found multiple problems with emergency preparedness, fire safety systems, and infection control. A 2022 survey identified medication management issues. While the facility states corrections have been made, the concentration of safety and emergency readiness deficiencies in the latest inspection warrants careful consideration.

Aug 6, 2025Routine13 findings

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · IsolatedCorrected