Public Google reviewers rate this highly and often mention beautiful beachfront location. Schedule a visit to confirm the fit.
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Public Google reviewers rate Westminster Canterbury on Chesapeake Bay highly. Reviewers highlight: beautiful beachfront location, high-quality dining options. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families should note that while some residents praise the beautiful beachfront location and high-quality dining, there are significant, recurring reports of unprofessionalism at the front desk and inconsistent customer service. While the rehab and independent living services have received high praise for their care, recent reviews highlight serious concerns regarding staff attitude and adherence to community boundaries.
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Key Review Excerpts
“The service there is impeccable. The food is superb. My mother spent weeks there in rehab. She didn't want to leave.”
“The lifestyle is as active as anyone wants it to be, the residents are friendly and caring, the food is delicious, upper management is smart and transparent, plus the team members (employees) are extremely kind and understanding.”
“My sister was here for a month and loved it. The rooms were big private rooms with their own shower. They were also very clean. The food was good and there was a separate menu for all day.”
Source: VA State Licensing Agency
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/30/2025 10:00 am to 1:00 pm. Number of residents present at the facility at the beginning of the inspection: 0 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed:0 Number of interviews conducted with residents:0 Number of interviews conducted with staff: 2 Observations by licensing inspector: An observation of the Safe Secure Unit occurred. Renovations to the unit were observed. Additional Comments/Discussion: The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 3/20/2025 9:00 am to 4:00 pm. Number of residents present at the facility at the beginning of the inspection: 69 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed:3 Number of interviews conducted with residents:3 Number of interviews conducted with staff: 3 Observations by licensing inspector: lunch, medication pass, activity, emergency preparedness Additional Comments/Discussion: The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Lanesha Allen, Licensing Inspector at 757-715-1499 or by email at Lanesha.allen@dss.virginia.gov
Based on the record review and interview, the facility did not ensure that a risk assessment for tuberculosis shall be completed annually on each resident as evidenced by the completion of the current screening form published by the Virginia Department of Health or a form consistent with it. Evidence: 1. The record for resident #1 did not contain a TB screening at admission 2. The record for resident #1 did not contain an annual TB for 2024. 3. Staff #1 confirms the absence of the TB at admission and annual TB assessment for 2024.
Based on the record review and interview, the facility did not ensure that the physical statement includes a state that the individual does not have any of the conditions or care needs prohibited by 22VAC40-73-310 H; or a statement that specifies whether the individual is considered to be ambulatory or non-ambulatory. Evidence: 1. The record for resident #1, admission date 02/24/22, physical statement did not include whether the individual does not have any of the conditions or care needs prohibited by 22VAC40-73-310 H; or a statement that specifies whether the individual is considered to be ambulatory or non-ambulatory. 2. Staff #1 confirms the physical did not identify if the individual has any of the prohibited conditions or care needs or if the individual is considered to be ambulatory or non-ambulatory.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 02/27/2024 at 8:45 am to 4:00 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 68 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: A medication pass observation was completed for two residents. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, first aide kit, fire inspection report, health inspection report, and a staffing schedule. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples) Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the resident record review the facility failed to ensure within 30 days preceding admission, a person shall have a physician examination by an independent physician. The report of such examination shall be on file at the assisted living facility, and shall contain the following: a statement that the individual does not have any of the conditions or care needs prohibited by 22VAC40-73-310 H. Evidence: 1. Resident?s #2 physical examination dated 04/18/23 does not include the following: a statement that the individual does not have a Dermal Ulcer III and IV.
Based on the resident record review the facility failed to ensure on or within 7 days prior to the day of admission, a preliminary plan of care shall be developed to address the basic needs of the resident that adequately protects his health, safety, and welfare. Exception: A Preliminary plan of care is not necessary if a comprehensive individualized service plan ( ISP
Based on the staff record review the facility failed to ensure the orientation and training required in subsections B and C of this section shall occur within the first seven working days of employment. Evidence: 1. The record for staff #4, hire date 05/18/23, did not include documentation of an orientation and training completed the first seven working days of employment. 2. The record for staff #2, hire date 04/25/22, contains a completed orientation and training completed 07/16/22, which is more than seven days after staff # 2?s working days of employment.
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 02/15/2023 at 8:19 am to 6:30 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 66 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 8 Number of staff records reviewed: 4 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: A medication pass observation was completed for three residents. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, medication carts, fire inspection report, health inspection report, and a staffing schedule. Water temperature was measured, and the call bell system was monitored. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples) Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Based on the staff record review the facility failed to ensure each direct care staff member who does not have current certification in first aid as specified in subdivision 1 of this subsection shall receive certification in first aid within 60 days of employment. Evidence: 1. The record for staff #2, hired 10/03/22, did not include documentation of certification in first aid.
Based on the record review the facility failed to ensure the individualized service plan ( ISP
Based on the record review the facility failed to ensure medications shall be administered in accordance with the physician?s order and consistent with the standards of practice outlined in the current medication aide curriculum approved by the Virginia Board of Nursing. Evidence: 1. The record for resident # 1 contains a physician order dated (05/28/21), and a medication administration record ( MAR
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced monitoring inspection took place on 10/21/22 at 10:01 a.m. to 1:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A (self-reported incident) was received by VDSS Division of Licensing on (10/12/22) regarding allegations in the area(s) of: Resident care and Related Services Number of residents present at the facility at the beginning of the inspection: 68 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 4 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 6 Observations by licensing inspector: An observation of the special, care unit was completed. The following were reviewed: emergency preparedness and resident emergency drills; staffing schedule. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced monitoring inspection took place on 10/21/22 at 10:01 a.m. to 1:00 p.m. and 11/10/22 at 10:01 a.m. to 1:40 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A (complaint) was received by VDSS Division of Licensing on (10/20/22) regarding allegations in the area(s) of: Resident care and Related Services Number of residents present at the facility at the beginning of the inspection: 68 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 5 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 6 Observations by licensing inspector: An observation of the special, care unit was completed. The following were reviewed: emergency preparedness drills, resident emergency drills, policy for handling resident emergencies, and a staffing schedule. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (compliant) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov
An unannounced inspection was initiated on 06/21/22 from 9:04am to 3:09 am and on 06/22/22 from 8:15am to 3:24pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A (complaint/self-reported incident) was received by VDSS Division of Licensing on (05/11/22) regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 62 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 3 Observations by licensing inspector: A tour of the facility was conducted to include the memory care unit and observation of secured exits located in the memory care unit.
Based on staff interviews and documentation review, the facility failed to provide supervision of resident schedules, care, and activities including attention to the specialized need of wandering from the premises for one resident in care. Evidence: 1. Per the final incident report dated 05/18/22 the resident, was not able to be located for lunch, on 05/11/22; An after action review determined the resident was able to exit the secure unit, then exited the main campus front entrance. 2. Per an interview with staff # 1, #2, #3 and the incident report dated 05/18/22, a general services vendor who did not perceive the individual to be a resident, held open the door for the resident to exit the secure unit. 3. Per an email sent on 06/23/22 to the Licensing Inspector from staff #1, the resident exited the secure unit at 11:27am, and left campus at 11:37am, and was located by a Cape Henry resident around 12:35pm. Per the interview with staff # 1, #2, and #3 a resident at Cape Henry apartments contacted the facility to notify them the resident was at the Cape Henry location. 4. Per the individualized service plan ( ISP
Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection was initiated on 06/21/22 from 9:04am to 3:09 am and on 06/22/22 from 8:15am to 3:24pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 62 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 9 Number of staff records reviewed: 9 Number of interviews conducted with residents: 5 Number of interviews conducted with staff: 5 Observations by licensing inspector: A tour of the facility was conducted to include inside and outside building grounds. Breakfast, lunch, and an activity were observed. A medication pass observation was completed for three residents. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, medication cart, dietary and health care oversights, emergency preparedness plan, fire inspection report, health inspection report, and a medication plan.
The facility failed to ensure certain documents related to the terms of the license are required to be posted on the premises of each facility. These are: the findings of the most recent inspection of the facility. Evidence: 1. During the onsite review of the facility the Licensing Inspector did not observe the findings from the most recent inspection to be posted in the facility. 2. Staff #1 and staff #2 acknowledged the findings of the most recent inspection of the facility was not posted in the facility.
Based on documentation review and interview with staff, the facility failed to ensure a record of the required fire and emergency evacuation drills included the time it took to complete the drill. Evidence: 1. The fire drill dated 05/27/22 did not document the time it took to complete the drill. 2. Staff #1 and Staff #2 acknowledged the aforementioned drill did not document the time it took to complete the drill.
Based on the staff record review, the facility failed to complete the sworn statement or affirmation for all applicants for employment. Evidence: 1. The Sworn statement for staff #3 dated 04/15/22 did not include documentation of responses for Questions # 2 and # 3. 2. The Sworn statement for staff #4 dated 04/15/22 did not include documentation of responses for Questions #2 and # 3.
Based on the resident record review, the facility failed to ensure the comprehensive individualized service plan was completed within 30 days after admission. Evidence: 1. The record for resident #1 did not include documentation of a comprehensive individualized service plan ( ISP
The facility failed to ensure the oversight of special diets included the following: a review of the physicians order or other prescribers order and the preparation and delivery of the special diet; and evaluation of the adequacy of the residents special diet and the residents acceptance of the diet; notification to the administrator of the findings and any recommendations; requirements of the subdivision of the oversite of special diets should be in writing, signed and dated by the dietician or nutritionist. Evidence: 1. The facility provided 15 resident documents titled Quarterly nutrition assessment dated 03/30/22 as evidence of their oversite of special diets. These documents were not signed and dated by the dietician or nutritionist. 2. The aforementioned assessments provided for the 15 residents did not include documentation of review of the physicians or other prescribers order and the preparation of the special diet. 3. The aforementioned assessments did not include documentation of an evaluation of the adequacy of the residents special diet and the resident?s acceptance of the diet. 4. Staff #2 acknowledged there is no documentation in writing of the administrator being advised of the findings of the oversight and any recommendations. 5. Staff #2 acknowledged the aforementioned assessments were completed by a dietician however was not signed and dated by the dietician or nutritionist.
Based on the staff record review, the facility failed to ensure the criminal history record report was obtained on or prior to the 30th day of employment for each staff person. Evidence: 1. During the onsite record review there was no documentation of a criminal history record completed by the Virginia State Police for staff #3.
Based on the resident record review and staff interview, the facility failed to ensure the Uniform Assessment Instrument ( UAI
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