Nursing Home · Visalia, CA
4525 W. Tulare Ave., Visalia, CA 93277
Medicare overall rating
3 / 5 stars
Inspection records →About this listing
Catalog updated Sep 1, 2026. Current services and availability are unconfirmed.
Monthly cost
Ask for the full monthly cost, including care fees and one-time charges.
Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 140 beds. This is not the number of openings.
Contact information →Care & support
Provides nursing care and help with daily activities. Some offer short-term rehabilitation.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Participation is reported in our source data. Confirm eligibility, covered services, and any private-pay costs.
Medicare participation does not mean all stays or services are covered.
Ask about these reported findings and check the latest official record.
Your next step
You don't need to know everything. Start with these questions.
Westgate Gardens Care Center has a middle-range Medicare overall rating. Strengths include clean and well-maintained facility. Some reviewers note concerns about instances of patient neglect and bedsores (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families considering Westgate Gardens will find a facility highly praised for its cleanliness, recent renovations, and a physically capable therapy team. While many reviewers highlight exceptionally compassionate CNAs and nurses, there are serious, recurring allegations regarding patient neglect, specifically involving bedsores, weight loss, and inadequate monitoring of high-risk residents.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Many reviewers name specific caregivers with high praise, though several critical reviews allege unprofessionalism and neglect.
Social services are praised for communication, but some families reported being misled about patient health status.
Multiple recent reviews explicitly mention the facility is very clean, recently renovated, and well-maintained.
Reviews are split between praise for homemade-tasting food and complaints about cold meals or lack of variety.
Reviewers frequently mention enjoyable activities like movie days, gardening, and social events.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While they occasionally personalize a response by name or mention specific staff, the majority of replies are canned phrases like 'Thank you for the positive review! We appreciate the support.'
Key Review Excerpts
“I am truly grateful for the exceptional care my uncle received here. From the moment you walk into the clean, beautifully maintained facility, you’re greeted by warm, friendly staff who are always ready to assist and answer any questions.”
“He was gone for less then 2 mos and when he came home he couldn't stand and certainly couldn't walk anymore and had bed sores. He told me the physical therapist was rough and so he refused to do it.”
Reported nursing hours are daily averages per resident. They do not describe a specific shift or guarantee one-to-one care.
Per resident, per day
Nurses and aides combined
Reported by Medicare
Registered nurses
Ask during your visit: Who will help my family member during the day and overnight? How do you plan staffing when residents need more support?
EveryPlace uses reference points of 0.75 registered-nurse hours and 4.1 total nursing hours per resident per day. These are comparison targets, not current federal minimum requirements or a determination that a facility meets a resident's needs.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Westgate Gardens has significant quality concerns with 25 family-filed complaints triggering deficiencies across 78 total violations. The most persistent problems involve care planning, resident rights issues, and medication management. Issues with reporting incidents to families and ensuring proper neglect/abuse protocols appear repeatedly across multiple years, suggesting ongoing operational challenges that families should carefully evaluate before placement.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Federal Penalties
Fine
May 15, 2025
$10,317
Westgate Gardens Care Center
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 123 of 260
Key personnel
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with CA Community Care Licensing Division. A direct record link is not available in this catalog.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit westgategardenscarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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