Westgate Gardens Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 118 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and short-term stays due to its clean environment and strong therapy team. However, if your loved one is at high risk for pressure sores or requires intensive monitoring, you must verify their specific protocols for skin care and night-shift staffing, as past reviews have highlighted significant failures in these areas.
Google Reviews
Google Reviews
118 reviews on Google“Families considering Westgate Gardens will find a facility highly praised for its cleanliness, recent renovations, and a physically capable therapy team. While many reviewers highlight exceptionally compassionate CNAs and nurses, there are serious, recurring allegations regarding patient neglect, specifically involving bedsores, weight loss, and inadequate monitoring of high-risk residents.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical therapy and rehabilitation
- Compassionate and attentive nursing staff
- Engaging resident activities and social services
Concerns
- Instances of patient neglect and bedsores (mentioned by 4 reviewers)
- Inadequate staffing levels or slow response times (mentioned by 3 reviewers)
- Issues with weight loss and nutritional monitoring (mentioned by 2 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews. While they occasionally personalize a response by name or mention specific staff, the majority of replies are canned phrases like 'Thank you for the positive review! We appreciate the support.'
Questions for Your Tour
- 1I noticed many people appreciate how clean and well-maintained the facility is; what specific cleaning protocols do you have in place for the resident rooms?
- 2With the recent focus on improving staffing levels, what steps is the facility taking to ensure nurses and aides can respond quickly to call lights?
- 3How does the nursing team monitor nutritional needs and weight stability to ensure every resident is eating well?
- 4What specific protocols are in place to prevent skin breakdown or bedsores during regular care routines?
- 5Can you tell me more about the types of social activities and engagement programs available to help residents stay active and connected?
- 6How does the clinical team handle medical emergencies or changes in a resident's condition during the night shift?
Personalized based on this facility's data
Key Review Excerpts
“All of the personnel were terrific. Very courteous and attentive. We especially would would like to recognize one of the CNA's Natalie. She was absolutely wonderful.”
“I am truly grateful for the exceptional care my uncle received here. From the moment you walk into the clean, beautifully maintained facility, you’re greeted by warm, friendly staff who are always ready to assist and answer any questions.”
“He was gone for less then 2 mos and when he came home he couldn't stand and certainly couldn't walk anymore and had bed sores. He told me the physical therapist was rough and so he refused to do it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westgate Gardens has significant quality concerns with 25 family-filed complaints triggering deficiencies across 78 total violations. The most persistent problems involve care planning, resident rights issues, and medication management. Issues with reporting incidents to families and ensuring proper neglect/abuse protocols appear repeatedly across multiple years, suggesting ongoing operational challenges that families should carefully evaluate before placement.
Feb 17, 2026Complaint1
Environmental Deficiencies
Make sure each resident has 1) at least one window to the outside in a room; 2) a room at or above ground level; 3) adequate bedding; 4) furniture that meets the resident's needs; or 5) adequate closet space.
Dec 22, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 5, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 1, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Jun 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
May 15, 2025
$10,317
Ownership & Operations
Who Operates This Facility
Westgate Gardens Care Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 123 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit westgategardenscarecenter.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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