Western Hills Retirement Village
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
Western Hills Retirement Village has a highly regarded rehabilitation team that successfully helps many residents regain independence. However, families should be aware of consistent reports regarding poor night-shift staffing and slow response times; we strongly recommend visiting during off-hours and keeping a close eye on medication and hygiene routines.
Google Reviews
Google Reviews
77 reviews on Google“Western Hills Retirement Village receives highly polarized feedback, with many families praising the skilled nursing and rehabilitation teams for their professionalism and success in helping residents regain mobility. However, a significant number of reviewers report serious concerns regarding inconsistent care, particularly during night shifts, including slow response times to call lights, rude staff behavior, and lapses in basic hygiene and medication administration. Families considering this facility should be aware of these inconsistencies and may want to monitor their loved ones closely.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Professional and communicative care coordinators
- Clean and well-maintained facility
- Friendly and helpful daytime nursing staff
Concerns
- Inconsistent care and rude behavior from night shift staff (mentioned by 5 reviewers)
- Slow response times to call lights (mentioned by 4 reviewers)
- Poor communication or errors regarding medication administration (mentioned by 3 reviewers)
- Inadequate assistance with basic hygiene and feeding (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a 2-star CMS staffing rating, could you explain how you ensure consistent care coverage throughout the entire 24-hour cycle?
- 2I noticed some feedback regarding nighttime routines; what steps is the leadership team taking to ensure that the night shift provides the same level of attentive care as the daytime staff?
- 3Could you walk me through your current protocols for medication management to ensure accuracy and prevent the types of errors that have been a concern for some families?
- 4With the current CMS health inspection rating, what specific quality improvement initiatives are you currently prioritizing to enhance the overall resident experience?
- 5How do you monitor and improve response times for call lights to ensure that residents receive timely assistance with their basic needs throughout the day and night?
- 6What does a typical daily activity schedule look like, and how do you encourage residents to participate in the physical and occupational therapy programs that your facility is known for?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides were great. Nurse Jerri always kept me informed. The PT and OT staff were amazing. They made sure that she was ready to return home.”
“My mother just came here after being at another facility for 7 years. She is in the full care nursing. We could not be happier with the care and positivity of the staff.”
“Aides were great especially Lontonya on day shift but night they can be rude. Talking on their phones while assisting you should not happen I was very sick & scared & hitting my call light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about Western Hills Retirement Village, including concerns about infection control and medication errors. The facility shows recurring problems across fire safety systems, medication management, and infection control that persist across multiple surveys from 2020 to 2024. While the provider reports correcting each deficiency, the pattern of repeated issues in the same care areas suggests ongoing challenges with maintaining consistent standards.
Oct 24, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 18, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 11, 2023Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 23, 2021Routine14
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 27, 2020Routine11
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Western Hills Retirement Village
for profit
Chain Affiliation
Caring Place Healthcare Group
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 5 (Worst)
Ownership & Management
Owners
Chase M Kohn Qsst Tr
Owner · Organization
Irrevocable Trust Agreement of Barry a. Kohn
Owner · Organization
Kohn, Chase
Owner (parent company)
Kohn, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit caringplacehcg.com
Medicare data downloads
Original nursing home datasets
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