West Woods of Bridgman
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (22 vs median 8.0)
- High staff turnover (52%)
- High RN turnover (67%)
Bottom 25% in MI · Below recommended RN staffing · Worst in THE PEPLINSKI GROUP chain
What this means for your family
This facility is highly regarded for its compassionate nursing staff and clean environment, making it a strong contender for those prioritizing daily care interactions. However, families should be aware of recurring complaints regarding food quality and administrative responsiveness; we recommend visiting in person to assess the dining experience and ensuring you have a direct contact person for administrative needs.
Google Reviews
Google Reviews
50 reviews on Google“West Woods of Bridgman receives high praise for its compassionate, attentive nursing staff and clean, home-like environment. However, multiple residents and family members have raised significant concerns regarding the quality of the food and difficulties in communicating with administrative staff. While many families feel their loved ones are treated with dignity, others have reported issues with medication management and perceived staffing priorities.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Clean, well-maintained facility
- Strong focus on resident dignity and respect
- Effective rehabilitation care
Concerns
- Poor quality and unpalatable food (mentioned by 4 reviewers)
- Difficulty reaching administrative staff by phone (mentioned by 2 reviewers)
- Inconsistent quality of care among CNA staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the warmth and respect your nursing staff shows the residents; how do you ensure that level of dignity is maintained across all shifts?
- 2Could you tell us a bit more about the daily dining experience and how much input residents have regarding the menu and food quality?
- 3What is the process for communicating important medical updates or changes in care to family members, especially if we can't reach the office by phone?
- 4How does the facility manage medication administration to ensure everything is handled accurately and consistently?
- 5In the event of a medical emergency during the night, what are the specific protocols for resident care and family notification?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was thoughtful, attentive and compassionate. The general staff was friendly, pleasant, and helpful. The building is old but what stood out were the values expressed, in the daily interactions among staff and residents.”
“While the facility itself isn’t brand new the staff more than makes up for that. A beautiful state of the art facility doesn’t mean good care.”
“Some of the other administrative staff are impossible to get ahold of unless you find them face-to-face. I can name 4 different people I’ve left messages for that never returned my calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Woods of Bridgman shows concerning patterns with families filing complaints about serious issues including abuse protection failures, inadequate nursing staffing, and medication errors. The facility has recurring problems across care planning, safety hazards, and staff training that persist across multiple surveys from 2023 to 2026, though all deficiencies show correction dates, suggesting ongoing efforts to address these issues.
Jan 16, 2026Complaint7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 20, 2025Routine29
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 20, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Aug 22, 2024Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
Aug 20, 2025
7-day denial
Payment Denial
Jun 28, 2023
20-day denial
Ownership & Operations
Who Operates This Facility
West Woods of Bridgman
for profit
Chain Affiliation
The Peplinski Group
10 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 10 (Worst)
Ownership & Management
Owners
Ackerman, Ricky
Owner
Peplinski, Todd
Owner
Schade, Jeffery
Owner
Thompson, Brian
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit peplinskigroup.com
Medicare data downloads
Original nursing home datasets
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