West Vue Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise professional and compassionate staff. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While some families have had positive experiences with the admission process and general care, the recent trend of reports regarding staff dishonesty and staffing shortages is concerning. If you consider this facility, we strongly recommend conducting unannounced visits during off-hours to observe staff-to-resident ratios and asking for a tour of the dining area to verify the quality of meals.
Google Reviews
Google Reviews
11 reviews on Google“West Vue Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate care and smooth admission process, while others report significant issues with staffing levels and food quality. Recent reviews highlight serious concerns regarding professional conduct and communication, suggesting a decline in the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Professional and compassionate staff
- Streamlined admission and transfer process
- Clean and welcoming environment
Concerns
- Understaffing (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how professional and compassionate your staff is; how do you ensure that this level of care remains consistent during shift changes?
- 2Since the admission and transfer process is known to be very streamlined here, what can we expect during the first few days of a loved one moving in?
- 3What are some of the favorite daily activities or social events that residents participate in to stay engaged with one another?
- 4Could you tell us more about the dining experience, specifically regarding how much variety there is in the daily menus and how nutritional needs are met?
- 5How does the nursing team communicate important medical updates or changes in health status to family members to ensure we are always in the loop?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Such a nice clean and friendly environment combined with diligent care for our dad during such a rough time.”
“From the first contact with Stacy all my questions were answered and all my concerns addressed. Transfer and admission process were made simple and my family is well taken care of.”
“My husband is in room 210 . I had a problem with head nurse today .She said things that wasn't true then said she didn't say it . She also lied to my son .”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Vue has recurring issues with fire safety systems, food handling, and care planning that persist across multiple surveys from 2020 to 2025, suggesting ongoing operational challenges. Families filed complaints leading to deficiencies involving resident notification, care quality, and staff training. While the facility corrects violations when cited, the repeated nature of safety and dietary deficiencies across five years raises concerns about sustained compliance.
Jan 16, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Jan 24, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Nov 3, 2023Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 25, 2020Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Ownership & Operations
Who Operates This Facility
West Vue Nursing and Rehabilitation Center
nonprofit
Ownership & Management
Owners
West Vue INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit westvueinc.org
Medicare data downloads
Original nursing home datasets
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