Nhc Healthcare, West Plains
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While many families have had positive experiences with the nursing staff during rehabilitation, recent reports suggest potential issues with administrative communication and staff conduct. We recommend that families verify admission status in writing and closely monitor the care environment during the initial transition period.
Google Reviews
Google Reviews
13 reviews on Google“NHC HealthCare West Plains receives polarized feedback, with many families praising the nursing staff for being kind, attentive, and professional during rehab stays. However, recent reviews highlight significant administrative and interpersonal friction, with some families reporting abrupt changes in admission decisions and poor experiences with specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Effective rehabilitation support
- Clean and orderly facility environment
- Professional and compassionate care
Concerns
- Poor administrative communication and abrupt admission denials (mentioned by 2 reviewers)
- Unprofessional conduct by specific staff members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your nursing staff is frequently praised for being so kind and attentive, how do you ensure that this level of compassionate care is maintained across all shifts?
- 2What is the process for keeping families updated on a resident's health, and how do you handle communication if a family member has a specific concern?
- 3Could you tell me more about the dining experience and what kind of variety or nutritional planning is available for mealtime?
- 4How does the facility manage medical emergencies or changes in care needs during the overnight hours?
- 5What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
- 6With your excellent 5-star health inspection rating, what specific protocols do you have in place to ensure the facility remains clean and orderly for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The personnel are professional, helpful, caring, and courteous. The facility is clean and orderly and the staff go above and beyond to make residents feel at home.”
“My mom went in to get stronger after a hospital stay and everyone there was fabulous. They were so helpful and kind to her.”
“They told the hospital they would be willing to take my gfs dad in. So went to visit the facility then after we visited they then called the hospital and told them that they would no longer take him and no one knows why.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
NHC Healthcare West Plains shows a concerning pattern of recurring safety and care issues across multiple surveys from 2022 to 2025. The facility has persistent problems with fire safety and building exits, medication management, and infection control, with some deficiencies reappearing in recent inspections despite previous corrections. While all violations have been corrected according to federal records, the repeated nature of safety issues, particularly around emergency exits and medication errors, suggests ongoing operational challenges that families should discuss during facility visits.
Feb 7, 2025Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 7, 2023Routine2
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Feb 18, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Nhc Healthcare, West Plains
for profit
Chain Affiliation
National Healthcare Corporation
69 facilities nationwide
Chain avg rating: 3.9/5 · Rank 2 of 65 (Best)
Ownership & Management
Owners
Nhc/delaware INC
Owner · Organization
Morgan Stanley Institutional Advisors LLC
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit nhccare.com
Medicare data downloads
Original nursing home datasets
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