West Point Community Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 8 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (10 vs median 6)
- High RN turnover (62%)
Bottom 25% in MS · Below recommended RN staffing · Worst in COMMUNITY ELDERCARE SERVICES chain · $76,557 in fines · Abuse citation
What this means for your family
Given the serious reports of medical neglect and lack of administrative oversight, this facility presents significant safety risks. Families are strongly advised to look elsewhere, as multiple reviewers have documented severe, preventable health complications and a total breakdown in communication.
Google Reviews
Google Reviews
8 reviews analyzed“West Point Community Living Center faces severe criticism regarding patient care, specifically concerning medication administration and the development of preventable medical complications like severe bedsores. Multiple reviewers report a lack of responsiveness from administration and nursing staff, leading to significant concerns about the safety and neglect of residents.”
Quality Themes
Tap a score for detailsStrengths
- None identified in text-based reviews
Concerns
- Neglect and poor quality of medical care (mentioned by 3 reviewers)
- Lack of administrative communication and responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
How They Respond to Reviews
Questions for Your Tour
- 1How does your team ensure that medication schedules are followed accurately and checked by multiple staff members?
- 2What specific steps has the administration taken recently to improve communication with families regarding resident care updates?
- 3Can you walk me through the protocol your nursing staff follows when a medical emergency occurs during a night shift?
- 4With the recent state inspections, what specific improvements have been implemented to address the identified deficiencies?
- 5How do you ensure that the quality of clinical care remains consistent across all shifts?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“My sister was bedridden after 2 strokes there and required feedings. She developed a bed sore on her behind that was so severe that it went to the bone.”
“They do not take care of the patients . They don’t give their medication like it’s supposed!”
“No one has answers, cna's are super lazy, the nurse's will not do anything other than pass out medicine lol. Is there a DON or Administrator? I leave all types of messages (dont return phone calls), setup appointments (they don't show up)”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including multiple family complaints that triggered 11 deficiencies across recent surveys. Key problem areas include abuse/neglect protections, medication management, and care planning, with some issues persisting across multiple years. While all violations show correction dates, the recurring nature of complaints about resident protection and medication errors, plus recent serious abuse-related deficiencies as of August 2025, suggest ongoing care quality challenges families should carefully evaluate.
Aug 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 7, 2025Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Apr 8, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 20, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 4, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 7, 2025
$69,035
Ownership & Operations
Who Operates This Facility
West Point Community Living Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 17 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit westpointclc.cesltc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.