Dugan Memorial Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (55%)
Below average in MS · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record · Abuse citation
What this means for your family
Dugan Memorial Home is highly recommended for its attentive staff and effective rehabilitation outcomes, making it a strong candidate for those needing recovery services. When touring, we suggest you specifically look at the flooring in patient rooms and common areas to ensure it meets your expectations for hygiene and maintenance.
Google Reviews
Google Reviews
40 reviews analyzed“Dugan Memorial Home is generally well-regarded for its friendly, attentive staff and clean, well-maintained environment. Families frequently praise the facility for its welcoming atmosphere and the quality of care provided to residents, though one reviewer expressed significant concern regarding the use of carpeting in a clinical setting.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Clean and well-maintained facility
- Effective rehabilitation therapy
- Responsive and organized administration
Concerns
- Use of carpeting in patient areas (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star staffing rating; how does that consistent level of staffing impact the daily attention and care my loved one receives?
- 2With the recent health inspection results, what specific steps is the leadership team currently taking to improve those CMS quality metrics?
- 3I see that you occasionally engage with feedback online; how does that commitment to communication help you address family concerns in real-time?
- 4I noticed some carpeting in the common areas; what is your protocol for maintaining those surfaces to ensure they remain clean and sanitary for residents?
- 5Given the facility's size of 60 residents, how do you foster a sense of community and ensure that daily activities are tailored to individual interests?
- 6In the event of a medical emergency, what is the protocol for alerting family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“This place is amazing and the staff is to notch. There has been more progress made in 1 week here than in 22days at another facility. Therapists are wonderful and administrators are on top of everything”
“It was vert clean. Residents were clean and dry sitting up well in their wheelchairs and pleasantly interactive with staff and us visitors. Great information provided about potential placement of loved one.”
“Very friendly and welcoming staff. Very secure, must have pass code to enter the building. The people are very caring for each resident.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about resident protection from abuse and neglect, with this issue appearing twice across different surveys, indicating a concerning pattern. The facility also shows recurring problems with care planning, daily living assistance, and electrical safety maintenance. While all deficiencies have reported correction dates, the repeated issues with abuse protection and care planning across multiple years suggest ongoing challenges in these critical areas.
Mar 18, 2026Routine3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Jun 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 26, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jul 13, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 4, 2021Routine3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Dugan Memorial Home
nonprofit
Ownership & Management
Owners
Dugan Memorial Home, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mss.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.